Systems Administrator I

Job Description

Job Description

Working for Pacific Service Credit Union:

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

What’s in it for you?

Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents.

401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service.

Bonus program: All employees are rewarded for attaining our annual organizational goals.

Tuition Reimbursement program for employees eligible after six months of service.

Recognition program where employees can be nominated by management, their peers or by members.

Employee referral bonus.

Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service.

Employees are eligible to receive a consumer loan rate discount

Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.

Our Hiring Process:

We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible.

Apply: Submit your resume for one of our job openings.

Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible.

In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s).

If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process!

About this Role:

At Pacific Service Credit Union, we are committed to strategic growth through trust, innovation, and operational excellence. By empowering our internal teams with the tools and support they need to succeed, we strengthen organizational efficiency, ensure compliance, and advance our mission of enhancing member financial well-being.

The Systems Administrator I is responsible for supporting and maintaining the organization’s enterprise IT infrastructure to ensure the performance, security, and reliability of systems critical to daily operations. This role performs routine system administration tasks across cloud and on-premises environments under the guidance of senior administrators.

The position contributes to the execution of established processes for system maintenance, security, and incident response in a regulated financial services environment. This role focuses on developing technical proficiency, operational discipline, and troubleshooting skills while supporting infrastructure initiatives and daily operations.

This is an early-career position within the Systems Administrator career path and is designed to build the foundational technical and analytical skills required for progression to Systems Administrator II.

This role requires an organized and dependable individual with strong communication skills and the ability to complete tasks accurately and on time. The position supports the team and organization by assisting with day-to-day activities, completing assigned projects, and contributing to efforts that advance organizational goals and uphold core values, while enhancing member/service outcomes.

Essential Job Functions:

• Perform routine maintenance and operational support for server, network, and hybrid infrastructure systems in accordance with established procedures and standards.
• Execute day-to-day system administration tasks, including user account management, endpoint configuration, and support of core services such as directory services, DNS, and DHCP.
• Monitor system health, alerts, and performance metrics using established tools; respond to issues by following documented procedures and escalating as appropriate.
• Execute patch management activities, including system updates and vulnerability remediation tasks, in alignment with defined schedules and security requirements.
• Assist in the implementation and maintenance of security controls, including endpoint protection and configuration baselines, under the guidance of senior administrators.
• Utilize IT Asset Management (ITAM) and endpoint management tools to support device monitoring, software deployment, and remote system administration.
• Support the deployment, configuration, and maintenance of enterprise applications and infrastructure tools as directed.
• Troubleshoot routine system, application, and connectivity issues, documenting findings and resolutions in accordance with team standards.
• Escalate complex, high-impact, or unresolved technical issues to senior administrators following established escalation procedures.
• Assist with backup operations, including monitoring, reporting, and basic file or system restoration tasks.
• Support disaster recovery and business continuity activities, including participation in testing and documentation updates.
• Follow established change management processes, including documentation, approvals, and participation in scheduled CAB activities.
• Maintain accurate and up-to-date documentation of systems, configurations, and operational procedures.
• Collaborate with team members on infrastructure tasks and projects, providing support on assigned workstreams.
• Provide regular updates on assigned tasks, incidents, and operational activities to IT leadership and team members.
• Adhere to organizational IT policies, security standards, and regulatory requirements applicable to a financial services environment.
• Provide support to the IT Helpdesk Automated Call Distribution (ACD) call group as operational demands require.
• Provide on-call and after-hours support for infrastructure systems requiring technical analysis and intervention.
• Provide technical support to branch locations and assist with hardware, workstation, and peripheral troubleshooting.
• Assist with maintenance of backup systems, including file and system restoration, monitoring, and reporting.
• Assist in disaster recovery planning, testing, and execution as required.
• Perform additional network support tasks as recommended by senior administrators or directed by leadership.
• Provide cross-functional support outside primary domain as needed, following established procedures and escalation guidelines.
• Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization.
• Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards.
• Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment.
• Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success.
• Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures.

Supporting Functions:

• Provide back-up and support to management, as directed.
• Performs special projects and other responsibilities, as directed.

Competencies:

The following competencies are essential for success in this role:

Job knowledge: Demonstrates solid job expertise; learns and applies new skills effectively; works with minimal supervision; understands how work impacts others; uses resources efficiently.

Effective communication: Communicates clearly and concisely; tailors messages to audience needs; engages listeners; keeps stakeholders informed.

Problem solving: Identifies issues early; gathers and analyzes information effectively; develops alternatives; resolves problems promptly; contributes productively to group solutions.

Quality of work: Delivers accurate, thorough work; proactively reviews processes; prevents recurring issues; ensures deliverables meet all standards, expectations, and deadlines.

Member focus: Shows courtesy and professionalism; manages difficult situations constructively; meets commitments; responds promptly; seeks feedback to improve service.

Collaboration: Builds strong working relationships; demonstrates tact and professionalism; supports others; works cooperatively; helps resolve conflicts productively.

Execution: Translates strategy into action; pursues goals with focus and urgency; commits the necessary effort; implements plans efficiently and delivers results within required timeframes.

Required Minimum Qualifications:

Education

• Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent experience.
• Relevant entry-level industry certifications in systems administration, cloud platforms, or security, preferred.
• Employees are expected to demonstrate ongoing professional development, which may include certification attainment, training, or hands-on skill development aligned with role responsibilities and career progression.

Experience

• One (1) to three (3) years of experience supporting IT systems, infrastructure, or helpdesk operations, preferably within a regulated or financial environment.
• Hands-on experience supporting Active Directory environments, including user and group administration and basic Group Policy management.
• Experience supporting Microsoft 365 environments, including user and license administration, and familiarity with Microsoft Intune for endpoint management and device compliance.
• Exposure to or hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS), including basic virtual machine and storage concepts.
• Foundational knowledge of system administration, infrastructure support, and basic network troubleshooting.
• Working knowledge of IT security principles and best practices.
• Familiarity with enterprise backup (Veeam, Commvault), monitoring (Solarwinds), ticketing (Service Now, Fresh Service), and endpoint management systems (Sophos, CrowdStrike).
• Ability to prioritize and manage multiple tasks while maintaining attention to detail.
• Effective communication skills, both written and verbal.
• Demonstrated ability to work independently as well as collaboratively within a team environment.
• Familiarity with common scripting languages such as PowerShell are preferred.
• Ability to follow established procedure and work under general supervision while developing technical skills.
• Excellent oral and written communication skills, required.
• Must be proficient in computer programs (e.g., Microsoft Office Suite).

Physical Requirements:

Hearing: Ability to hear and comprehend spoken communication in person and over the phone.

Vision: Ability to view computer screens and read documentation with clarity and accuracy.

Verbal Communication: Ability to speak clearly and effectively to interact with colleagues and/or members. Frequent use of telephone headset may be required.

Manual Dexterity: Proficient use of hands and fingers for typing, operating office equipment, and handling documents.

Posture and Endurance: Ability to sit or stand at a workstation for extended periods; adjustable sit/stand desk options may be available to support comfort.

Mobility: Ability to move within the office environment to attend meetings or assist colleagues, as needed.

Lifting and Carrying: Occasionally required to lift and carry materials weighing up to 30 lbs.

Other Information

Hours Required: A work schedule of Monday through Friday, generally 8 a.m. to 5 p.m., with some alternate work schedules. This position is eligible for the credit union's telecommute policy.

Travel Requirements: Less than 10% local travel, required. Limited travel during the work schedule, primarily for training, meetings, or special projects.

Work Environment: This position is based in a climate-controlled office environment with ergonomic workstations in a two-story building with an elevator. Subject to standard background noise found in an office environment. Natural light from large windows, supplemented by artificial lighting to ensure a comfortable working atmosphere.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.