Service Technician : Southeast Knoxville

About Power Support Partners

Power Support Partners is a growing generator service company dedicated to keeping homes and businesses powered when it matters most. We pride ourselves on delivering exceptional customer service, technical expertise, and a team-first culture.
We are looking for a Service & Maintenance Technician who enjoys working independently, solving problems, and providing an outstanding customer experience.

Position Summary

The Service & Maintenance Technician is responsible for performing preventive maintenance, diagnostics, troubleshooting, and repairs on residential and light commercial standby generators. This role operates from a home-based dispatch model, traveling directly to customer locations throughout the Southeast Knoxville market.

Successful candidates are self-motivated, mechanically inclined, organized, and comfortable working independently while representing the company in customers' homes and businesses.

Location: Southeast Knoxville, TN
Reports To: Service Manager 

What You'll Do

Preventive Maintenance

• Perform annual and semi-annual generator maintenance visits
• Complete inspections, oil changes, filter replacements, battery testing, and operational checks
• Identify potential issues before they become service failures
• Document maintenance findings and recommendations

Service & Repair

• Diagnose electrical, mechanical, fuel, and control system issues
• Troubleshoot generator failures and performance concerns
• Complete repairs on residential and light commercial standby generators
• Test the equipment after repairs to ensure proper operation

Customer Experience

• Communicate professionally with customers before, during, and after service visits
• Explain findings and repair recommendations in a clear, customer-friendly manner
• Represent the company with professionalism and integrity
• Maintain strong customer relationships and deliver a best-in-class service experience

Administrative Responsibilities

• Accurately complete service tickets, inspection reports, and required documentation in Service Titan
• Utilize company software and mobile applications to manage work orders
• Maintain inventory levels and vehicle stock
• Coordinate with dispatch and management regarding scheduling, parts needs, and customer follow-up

What We're Looking For

Required Qualifications

• 2+ years of experience in generator service, electrical work, mechanical repair, HVAC, diesel, automotive, or related technical field.
• Strong troubleshooting and diagnostic abilities.
• Ability to work independently with minimal supervision.
• Valid driver's license with an acceptable driving record.
• Comfortable using tablets, smartphones, and service software.
• Ability to lift 50 pounds and work outdoors in varying weather conditions.

Preferred Qualifications

• Experience servicing Generac, Kohler, Cummins, Briggs & Stratton, or similar generator systems.
• Electrical troubleshooting experience.
• Generac certification or willingness to obtain certification.
• Residential service experience and strong customer service skills.

Work Environment

• Home-based dispatch model with a company vehicle provided.
• Daily travel throughout Southeast Knoxville arand surrounding service area.
• Outdoor work environments.
• Occasional after-hours or emergency service support may be required.

What Success Looks Like

• Consistently completes scheduled maintenance visits on time.
• Diagnoses and repairs equipment efficiently and accurately.
• Maintains high customer satisfaction ratings.
• Keeps service documentation accurate and up to date.
• Operates safely and follows all company safety standards.

Benefits:

• Competitive compensation package based on experience and qualifications
• 10 paid-time-off (PTO) days for vacation, sick leave, and personal days
• 9 paid holidays to observe major national holidays
• 401(k) retirement plan with company matching
• Comprehensive health, vision, and dental insurance coverage
• Opportunities for career growth and professional development
• Supportive and collaborative team environment
• Employee discounts on products and services
• Uniforms and safety gear provided
• Ongoing training and certification opportunities