Director of Community Services

Job Description

Job Description

Become a champion of hope.

At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Position Summary

The Director of Community Services provides strategic leadership, operational oversight, and clinical fidelity adherence for all outpatient services operating under Rosecrance Central Illinois. This role ensures that services are integrated, accessible, high-quality, financially sustainable, and compliant with federal and state requirements. This position principally ensures that the Rosecrance Central Illinois Certified Community Behavioral Health Clinic operates within the fidelities as established and will manage and monitor patient flow, reporting requirements, and management of established key performance indicators.

The Director of Community Services is responsible for advancing a person-centered, recovery-oriented system of care that improves access, coordination, and outcomes for individuals served. This position works collaboratively with leadership, clinical teams, medical providers, and community partners to strengthen service delivery and meet performance standards.

Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, or related field
• Licensed in IL as an LCSW, LCPC, LMFT, or equivalent
• LPHA DMH designation required
• Experience in outpatient services and integrated care models
• Knowledge of CCBHC standards and Medicaid systems preferred
• Strong understanding of evidence-based practices
• Proven ability in program development and implementation
• Ability to use and interpret data
• High level of professionalism, judgement, and emotional intelligence
• Ability to coach, mentor, and develop talent
• Ability to lead through change, build trust, and foster a positive, accountable culture
• Excellent oral, written, interpersonal, analytical, and organizational skills
• Proficient in using common computer applications such as word processing, spreadsheet, and presentation software
• Belief in the mission and vision of Rosecrance

Responsibilities:

1. Work scheduled hours and any additional hours deemed necessary by leadership. On-call and some variation in scheduled hours may be required to meet company needs.

2. Provide overall leadership for all outpatient programming

3. Ensure alignment with core services, requirements, and integrated care models

4. Develop and implement service delivery models that promote integrated care

5. Supervise program managers and clinical leads across outpatient services

6. Foster a culture of collaboration, accountability, and continuous improvement

7. Ensure adherence to TJC, Rule 140, CCBHC standards, and documentation requirements

8. Maintain fidelity to the clinical and operational model

9. Monitor quality of care through data, audits, and outcome measures

10. Partner with compliance and quality teams to address findings and implement improvements

11. Ensure services are trauma-informed, culturally responsive, and recovery-oriented

12. Improve timely access to services (intake, scheduling, and follow-up)

13. Reduce barriers to care, including transportation, wait times, and service navigation

14. Strengthen coordination between case management, therapy, and psychiatry

15. Ensure smooth transitions between levels of care

16. Lead operational improvement efforts focused on patient needs and engagement during care transitions

17. Oversee productivity, billing, and revenue cycle performance for outpatient services

18. Collaborate with finance to monitor budgets and sustainability

19. Ensure appropriate staffing levels to meet service demand

20. Support effective utilization of resources across programs

21. Partner with finance to manage expenses and reporting requirements unique to CCBHCs

22. Build and maintain relationships with hospitals, primary care, schools, justice systems, and community partners

23. Promote community awareness of outpatient programming services

24. Collaborate with clinical directors, program supervisors, finance, performance improvement, and compliance partners without direct supervisory authority

25. Influence outcomes through data, clear expectations, and alignment with organizational priorities

26. Support clinical leaders by removing business, financial, and compliance barriers to effective care delivery

27. Network with colleagues in the area on a cooperative and collaborative basis to advance the vision and mission.

28. Serve as a member of the Administrative Team and participate in all team meetings and activities.

29. Exhibit actions and make decisions that align with the Rosecrance Code of Conduct and within the framework of the law.

30. Serve as a member of the team and participate in all team meetings, duties, and activities as assigned.

31. Serve as a role model to others and demonstrate excellent company stewardship.

32. Understand and adhere to all policies and procedures governed by federal and state guidelines regarding confidentiality and abuse reporting; embrace the Code of Conduct/Ethics policies.

33. Assume additional responsibilities as requested by leadership. Perform other related responsibilities as assigned by leadership.

Schedule:

• Hours: Monday- Friday 8:30am-5:00pm
• Shift: 1st

Work Location: Rosecrance Champaign- Walnut Office

Work Mode: Onsite

Compensation & Rewards (based on education, experience, and credentials)

• Starting Pay LMFT/LCPC: $82,669.56/year
• Starting Pay LCSW: $83,444.56/year

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

· Medical, dental, and vision insurance (multiple plan options to meet your needs)

· 401(k) with employer match & discretionary contribution

· Group Life Insurance, LTD and AD&D

· Tuition assistance & licensure/certification reimbursement

· Paid Time Off, sick time, bereavement leave

· Referral program earning up to $1,000 per hire!

· Wellness program, including an on-site gym at select facilities

· Discounts at participating retailers

· Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability,

marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

· AARP Employer Pledge Program

· MSEP (Military Spouse Employment Partnership).