GUEST SERVICES MANAGER

Lodging Guest Reception Duties

Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community and is responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.

Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed or works directly with guests to resolve the concern.

Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items.

Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance and explains new work techniques.

Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity.