Director of Luxury Spa & Wellness | The Opus Westchester

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our spa operations team as Director of Luxury Spa & Wellness .  We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit

Here is what you will be doing each day:

• Managing the day-to-day operations of the spa. Coordinates non-management staff (including massage therapists, estheticians , stylists, attendants).
• Focuses efforts towards maximizing departmental sales (i.e., services and retail and profits). Responsible for aesthetics, merchandising, marketing, maintenance, cost controls, inventory, and reporting.

Does this sound like you?

You have a keen eye for detail and respect the importance providing a luxurious spa experience for guests. You don’t shy away from challenges. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

• Select and manage vendors for spa retail, including contracts and purchasing.

• Oversee retail product research, selection, purchasing, and display.

• Monitor and control supply inventories, uniforms, and purchasing processes.

• Track actual and projected sales, ensuring revenue goals are achieved or exceeded.

• Maintain high standards of cleanliness and functionality across all spa facilities and equipment.

• Develop and coordinate group spa experiences, including amenities, gifting programs, and customized services.

• Plan and execute spa promotions, seasonal offers, and holiday events.

• Ensure spa services are highlighted in property marketing and advertising.

• Recommend new products, services, and enhancements to remain competitive in the market.

• Oversee payroll, scheduling, and labor costs.

• Review operating statements, payroll reports, and budget worksheets to meet or exceed financial goals.

• Manage controllable expenses such as amenities, linens, salon products, décor, and supplies.

• Collaborate with sales and catering teams to accommodate group requests, review contracts, and ensure accurate billing.

• Lead by example in delivering outstanding guest service and creating a welcoming atmosphere.

• Empower team members to resolve guest concerns and provide exceptional service.

• Monitor guest satisfaction surveys, feedback, and comment cards to identify improvement opportunities.

• Partner with housekeeping and engineering to maintain a pristine, well-functioning spa environment.

• Recruit, interview, and hire qualified hourly staff.

• Develop and deliver comprehensive training and onboarding programs.

• Conduct performance appraisals and create development plans for team members.

• Foster a collaborative, communicative, and motivated work environment.

• Maintain an open-door policy, address employee concerns, and act on engagement feedback.

• Recognize achievements and celebrate team successes.

• Strong communication skills, both written and verbal.

• Professional presence with the ability to lead by example.

• Excellent interpersonal skills with guests, employees, and vendors.

• Ability to handle conflict with tact, patience, and diplomacy.

• Strong problem-solving and decision-making skills.

• Detail-oriented with ability to observe and respond to operational and guest needs.

• Flexible, team-oriented, and hands-on leadership style.

4-year bachelor’s degree in Business Administration, Hotel & Restaurant Management, or related field, 5 years of experience in spa, guest services, front desk, sales/marketing, or related field.

For applicants who will be working in NYC, the anticipated compensation range for the position is $100,000.00-$110,000.00 per year; for applicants who will be working in New York, the anticipated compensation range for the position is $100,000.00-$110,000.00 per year. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.