Operations/Maintenance Manager at Little Ray’s Nature Center

Location: Syracuse NY

Schedule:

40 hour work week- Flexible shifts required, willing to work some weekends and holidays.

About Us:
Little Ray’s is a growing zoological facility dedicated to exceptional animal care, education, and guest
experiences. We are seeking a skilled and motivated Operations Manager to help lead daily operations,
oversee staff, and ensure smooth and efficient zoo functions.

Position Overview:

The Operations/Maintenance Manager plays a key role in maintaining both the guest experience and the
operational integrity of the zoo. This position combines leadership, customer service, and hands-on
facility management. The ideal candidate will be a strong communicator who’s equally comfortable
managing people, assisting guests, and getting hands-on with repairs and maintenance tasks.

Key Responsibilities
• Front-End Operations Management: Co-manage daily visitor services and front-end operations. Oversee
phone, email, and in-person guest communications. Assist with scheduling and coordinating bookings for
encounters, tours, parties, and field trips.
• Customer Service: Ensure guests receive excellent service and memorable experiences. Handle
inquiries and resolve issues professionally and efficiently.
• Social Media & Marketing: Assist with managing social media platforms and assist with online
engagement and marketing initiatives.
• Administrative Duties: Assist with creating and managing staff schedules. Track inventory and assist
with coordinating ordering of supplies.
• Facility & Maintenance Duties: Perform repairs and maintenance as needed throughout the zoo. Use
power tools and equipment comfortably and safely to build, fix, or improve enclosures, fixtures, and
facilities. Ensure a safe, functional, and clean environment for animals, staff, and guests.
• Housekeeping & Animal Care Support: Assist with cleaning and zoo keeping duties when needed.
• Staff Leadership: Assist with supervising, training, and supporting a small team of employees to
maintain high standards of safety, professionalism, and guest satisfaction.

Qualifications
• Previous experience in operations management, facility management, with customer service skills
(experience in a zoo, animal care, or hospitality environment required)
• Hands-on maintenance or physical labor/construction experience using power tools, and making repairs
• Strong leadership and communication skills • Excellent organizational and multitasking abilities
• Comfortable working around animals and the public
• Physically capable of working long hours on your feet and lifting up to 50 lbs
• Willingness to work flexible hours, including weekends and holidays Compensation & Benefits
• Salary-Competitive pay (based on experience)
• Opportunities for growth and professional development
• A dynamic work environment involving animals and guest interaction
• Valid Drivers License, reliable vehicle, willingness to transport animals and travel on occasion
• Supportive, team-oriented atmosphere

To Apply:

Please submit your resume and cover letter describing your relevant experience and interest in the position to View email address on us.fitly.work