Order Processing Specialist (SAP)

Job Title: Order Processing Specialist (SAP )

Pay Rate: $22/Hr

Duration: 12 months

Location: Cary, NC (Hybrid - Tuesday to Thursday in office; Monday and Friday work from home)

Shift: 8:30 AM – 5:00 PM

This position is for the Healthcare Diagnostics division.

We are looking for an Order Processing Specialist (SAP supporting customer accounts through the complete order-to-delivery lifecycle while ensuring a high level of customer satisfaction. The ideal candidate will have experience in order management , customer service , and cross-functional coordination within a fast-paced environment.

This position requires strong communication, problem-solving, and organizational skills, along with the ability to adapt to changing business needs and processes.

• Manage customer orders from entry through delivery and fulfillment
• Ensure accurate and timely order entry into SAP and internal systems
• Monitor order status using dashboards and reporting tools
• Serve as the primary point of contact for customer inquiries and issue resolution
• Coordinate with sales, logistics, production, and finance teams to support fulfillment activities
• Communicate proactively with customers regarding order updates, delays, or issues
• Maintain accurate customer records , order documentation, and transaction history
• Analyze reporting data to identify trends, process gaps, and improvement opportunities
• Participate in process improvement and cross-functional operational projects

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or related field OR equivalent work experience
• 2–5 years of experience in customer service , order management , account management, or supply chain operations
• Experience using SAP or similar ERP systems
• Strong Microsoft Office skills, especially Excel
• Excellent communication and interpersonal skills
• Strong organizational, analytical, and problem-solving abilities
• Ability to work independently and collaboratively in a fast-paced environment

Nice to Have Skills & Experience

• Experience in healthcare, diagnostics, or medical device industries
• Experience with process improvement initiatives
• Familiarity with order-to-cash processes
• Experience creating or analyzing dashboards and operational reports
• Ability to present processes and tools to customers or healthcare professionals