Salesforce Digital Platform Lead - CRM & Engagement Technology

The Role Joining Moderna offers the unique opportunity to be part of a pioneering team that is revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. Moderna is seeking a Salesforce Digital Platform Lead – CRM & Engagement Technology to lead the delivery and long‑term evolution of Moderna’s Customer Engagement Platform (CEP). This is a high‑impact Digital / IT leadership role responsible for leading a large‑scale Salesforce‑enabled transformation and owning the platform after go‑live. You will drive platform delivery, data ownership, governance, integrations, and ongoing operations across a modern customer engagement ecosystem. The platform supports Commercial, Medical, Customer Service, Marketing, and Scientific Communications teams, enabling scalable and compliant engagement with healthcare professionals, patients, and other stakeholders globally. Key Responsibilities Lead end‑to‑end delivery of the Customer Engagement Platform from design through go‑live, stabilization, and transition to steady‑state operations. Own the Salesforce platform and broader engagement technology ecosystem, including CRM, service, marketing, and telephony capabilities, ensuring strong architecture, scalability, and long‑term sustainability. Establish and drive data ownership and governance for CEP data, ensuring quality, consistency, and alignment across CRM, SAP, MDM, and analytics platforms. Define and execute the CRM platform roadmap, including automation, AI‑enabled capabilities, and intelligent workflows within Salesforce. Build governance models across platform architecture, DevOps, release management, data, integrations, and analytics. Lead integration strategy and execution across Salesforce, telephony platforms, and enterprise systems, including SAP, MDM, middleware, and data platforms. Own system integrator, vendor, and offshore delivery performance, ensuring accountability for quality, timelines, and outcomes. Manage platform financials, including budgets, licensing, vendor spend, and cost optimization. Translate business priorities into scalable technology solutions, balancing user experience, compliance, cost, and long‑term maintainability. Establish and run the platform operating model post go‑live, including production support, release management, and continuous improvement. Enable omnichannel engagement across field, marketing, customer service, and medical workflows. Partner with Data, SAP, MDM, Security, Privacy, Compliance, and business stakeholders to ensure alignment across systems and processes. Drive analytics enablement by ensuring reliable data flows, reporting, and actionable insights. Lead governance forums, roadmap discussions, and executive updates across business and technology stakeholders. Foster a culture of ownership, accountability, and continuous improvement across internal teams and external partners. Basic Qualifications Bachelor’s degree in Computer Science, Engineering, Business, or related field. 10+ years of experience leading enterprise digital platforms, CRM programs, or customer engagement technologies. Proven experience leading large‑scale Salesforce implementations or platform transformations. Strong experience across platform delivery, including architecture, integrations, data migration, and production support. Experience with data governance, data quality, or customer data management. Experience integrating CRM platforms with enterprise systems such as SAP, MDM, and data platforms. Experience establishing governance across DevOps, release management, and platform operations. Experience managing system integrators, vendors, and offshore delivery teams. Experience managing budgets, vendor spend, and platform investments. Strong communication and stakeholder management skills in complex, regulated environments. Preferred Qualifications Experience with Salesforce ecosystem platforms (CRM, Service, Marketing, Data, or related capabilities). Experience in life sciences, healthcare, or other regulated industries. Experience integrating CRM platforms with SAP and enterprise data/MDM systems. Experience supporting contact center or customer service platforms. Experience enabling omnichannel customer engagement. Experience supporting global platform rollouts. Familiarity with automation or AI‑enabled capabilities within CRM platforms. Experience in vaccines, oncology, or specialty care is a plus. Pay & Benefits The salary range for this role is $167,000.00 - $300,700.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An individual’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs. The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance. Equal Opportunity & EEO Statement Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and would be excited to contribute to our mission every day, please apply. Moderna is an E‑Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Export Control Notice This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export‑controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non‑U.S. persons to apply for an export control license. Third Party Staffing Agencies Moderna does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Moderna from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Moderna and do not obligate Moderna to pay fees if we hire from those resumes. #J-18808-Ljbffr Moderna Therapeutics