Student Financial Aid Counselor

Help students make sense of one of the most important, and sometimes most overwhelming, parts of their college experience. Colorado State University Pueblo is seeking a Student Financial Services Counselor to help current and prospective students and their families navigate financial aid, understand their options, and make informed decisions about financing their education. This is a highly student-facing role for someone who enjoys helping people, solving problems, explaining complex information in an approachable way, and working across multiple areas of a university. In addition to financial aid counseling and application processing, this position supervises student employees, participates in recruitment and outreach throughout southern Colorado, delivers presentations and financial literacy education, and helps ensure students have access to clear and accurate financial aid information. You do not need to spend your entire career in financial aid to be successful in this position. If you have strong customer service skills, enjoy working with students and families, are comfortable learning detailed regulations and systems, and can communicate complicated information clearly, we encourage you to apply. What You’ll Do Guide Students and Families Through Financial Aid Serve as a resource for current and prospective students and their families throughout the financial aid process. You’ll help individuals understand eligibility requirements, application procedures, available aid programs, educational costs, loans, financing options, and financial management strategies. You will review student information, troubleshoot conflicting or incomplete information, assist students with university systems and resources, and help identify solutions while ensuring compliance with federal student aid regulations and institutional requirements. You’ll also process financial aid applications and corrections, review supporting documentation, determine financial need and aid eligibility, complete award adjustments, process loan changes, perform ISIR verification, and collaborate on Special Circumstance Appeals. Supervise and Develop Student Employees Recruit, hire, train, and supervise Student Financial Services work‑study employees who help support office operations and customer service. You’ll provide training and ongoing guidance, encourage professional and skill development, monitor performance, and approve student employee time in accordance with payroll deadlines and applicable policies. Represent CSU Pueblo in the Community Help prospective students learn about CSU Pueblo by participating in recruitment activities throughout Colorado, with a particular focus on Pueblo and southeastern Colorado. Activities may include high school visits, college fairs, presentations, and occasional evening or weekend events. Build Financial Aid Knowledge and Financial Literacy Help students better understand financial aid policies and processes, including the financial aid application process, Satisfactory Academic Progress (SAP), enrollment requirements, and the ways academic decisions can affect financial aid eligibility. You’ll also develop and deliver presentations and support campus initiatives designed to increase awareness of money management and financial literacy. Keep Student Resources Current Help maintain accurate and useful financial aid information on the CSU Pueblo website. You’ll review Financial Aid and scholarship webpages, update content and links, and coordinate with other campus departments when information needs to be corrected or refreshed. Salary $42,000 to $45,000 Minimum Qualifications Bachelor’s degree conferred by the position start date. Experience providing tactful, efficient, and customer-focused service. Experience using Microsoft Office products. Willingness and ability to work the University’s normal hours of operation as well as occasional evening or weekend hours when business needs require. We would especially value candidates who bring one or more of the following, in addition to the minimum qualifications: Preferred Qualifications Knowledge or experience related to financial aid, student financial services, or debt management. Experience working in higher education or financial aid. Experience appropriately handling confidential or highly sensitive student and family financial information. Strong research and problem‑solving skills, including the ability to identify issues and determine appropriate solutions. Experience creating and delivering presentations. Experience working effectively with individuals from a variety of backgrounds and experiences reflective of CSU Pueblo’s student population. Experience in credit counseling or financial education. This position is not eligible for visa sponsorship and is an on‑site, in person position. Applicants must attach the following documents, in order to be considered for this position: a letter of intent (cover letter) describing the means in which you meet the qualifications for this position unofficial or official transcripts showing required degree(s) conferred Application Closing Date Open until filled, all applications received by September 8th, 2026 will receive full consideration. About Colorado State University Pueblo Colorado State University Pueblo is a comprehensive state university with an enrollment of 4,000 students. CSU Pueblo provides relevant professional coursework and superior instruction with a small student‑to‑faculty ratio for an ever‑changing global economy. Students can choose from 38 undergraduate programs with 70 fields of study in the College of Science, Technology, Engineering and Mathematics; the Hasan School of Business, the College of Humanities, Arts and Social Sciences; and the College of Health, Education, and Nursing; and 15 graduate programs. CSU Pueblo is dedicated to interdisciplinary learning and entrepreneurship that elevates our people and our community, creates educational opportunities, fosters unique collaborations, and supports inclusion, access, and affordability as a gateway to the world. CSU Pueblo is equally committed to serving the diverse population of the region; this emphasis is reflected in the demographic characteristics of the student body. Because more than 25 percent of our students are Hispanic, the Federal Government has designated CSU Pueblo a Hispanic Serving Institution. Besides reflecting our commitment to serve this critically important and rapidly growing segment of the student population, that designation also allows the University to compete for certain federal grant funds to support its ability to better serve all students. Among its unique features, CSU Pueblo is one of seven schools in the nation to offer a degree in mechatronics, which combines electrical and mechanical engineering. The Hasan School of Business ranks among the top 15 percent of all business schools internationally with graduate and undergraduate programs in business administration accredited by the AACSB International Board of Directors. The College of STEM houses an undergraduate engineering program that was ranked in the nation’s top 100 by U.S. News and World Report. CSU Pueblo has an ever‑changing campus landscape that features a newly renovated Library, a new general academic classroom building, and a newly renovated and expanded student center. At CSU Pueblo, Student Life offerings have increased significantly with the transition of the campus from a commuter environment to a more traditional collegiate experience. Competing at the NCAA Division II level, CSU Pueblo is a member of the Rocky Mountain Athletic Conference and offers 22 varsity intercollegiate sports and also has active intramural and club sports teams that allow students to get involved in campus life. Colorado State University Pueblo offers a comprehensive benefits package including: Medical and prescription insurance Dental insurance Vision insurance Flexible benefit plan Basic term life insurance Voluntary term life and AD&D insurance Long‑term disability insurance Employee assistance program Travel accident insurance Voluntary critical illness and accident insurance Annual and sick leave Retirement plans Employee and dependent tuition discounts State employee discounts via BenefitHub Other incentives include various on‑campus event, recreation, and meal discounts. About Pueblo, Colorado The city of Pueblo is a historically and culturally rich, diverse city of more than 100,000, located in the southern part of the state along the Arkansas River near the Wet Mountains and the majestic Sangre de Cristo range. Pueblo enjoys ideal year‑round climate with four distinct mild seasons, crisp mountain air and 300+ days of sunshine per year. Pueblo attracts outdoor enthusiasts to a full slate of summer and winter recreational activities, encompassing water sports at Lake Pueblo, biking or running along Pueblo's beautiful river trail system, golfing, tennis, hiking or skiing in the mountains to the west. The region is heavily agricultural, with large and small‑scale farming and ranching, and a diverse mix of service, manufacturing, and technology industries. CSU Pueblo is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Background checks may include, but are not limited to, criminal history (felony and misdemeanor), national sex offender search, and/or motor vehicle history. Candidates who are extended an offer of employment must submit to and pass a background check prior to beginning employment. Some positions depending on the job duties may be required to complete a DMV and/or credit check. The University reserves the right to check additional references, with prior notification given to the candidate. Note: The successful candidate must provide official transcripts of academic work completed and, under U.S. Citizenship and Immigration Services regulations, be able to submit evidence of the ability to accept work in the U.S. by the day employment begins. In compliance with the Clery Act of 1990, the University's annual security report is available at: Colorado State University Pueblo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Additionally, the University complies with all other relevant, federal, state, and local laws regarding employment practices. It is the policy of Colorado State University Pueblo to provide reasonable accommodation for employees and applicants with disabilities. If you need accommodation, please contact the Office of Civil Rights Compliance & Title IX at View email address on click.appcast.io. All employees of Colorado State University Pueblo (CSU Pueblo) are required to complete training on policies and procedures administered by the Office of Civil Rights Compliance & Title IX (CRC), under the supervision of the Director of Civil Rights Compliance & Title IX Coordinator. Required training includes: understanding and reporting conduct prohibited by the Discrimination, Protected Class Harassment, and Retaliation policy and the Title IX, Sexual Harassment, and Gender Discrimination policy. All employees are required to report conduct prohibited under this policy, and student disclosures of pregnancy or related conditions directly to the CRC and to provide the CRC’s contact information to any student disclosing pregnancy or related conditions. More information is available at: Policies and Resolution Procedures | Office of Civil Rights Compliance & Title IX (Policies and Procedures). #J-18808-Ljbffr