Desktop Support Engineer

Tabush Group

Desktop Support Engineer – Boston

We're a mid-sized MSP based in New York City. We support clients nationwide to help them simplify, secure and enhance their IT. Our core values are care, innovation, integrity and teamwork. We live by these values every day in how we support our clients and each other.

About the Role

We're seeking an experienced Desktop Support Engineer with a strong MSP background supporting desktops, end users, and business applications. You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. You'll have the opportunity to work alongside our Desktop Support team lead in our Quincy Massachusetts office.

Key Responsibilities

Resolve desktop and end-user issues (Windows, Mac, Microsoft 365, virtual desktop, and business apps)
Troubleshoot and resolve advanced workstation, networking, and peripheral problems
Manage Microsoft 365 and Azure AD environments, including security, access, and policies
Administer workstation patching, antivirus/EDR, encryption, and endpoint compliance
Support collaboration platforms (Teams, Outlook, SharePoint, OneDrive)
Provide white-glove support for VIP users and executives
Contribute to documentation, process improvements, and team knowledge sharing

Required Experience & Skills

4+ years in an MSP or IT environment
Advanced expertise with Windows 10/11, Microsoft 365, and Azure AD
Strong troubleshooting across desktops, applications, networks, and security tools
Experience with PSA/RMM platforms (Autotask, DattoRMM, ITGlue, etc.)
Excellent English communication skills — written and spoken

We strongly encourage applicants to include a short introduction video, as it significantly strengthens your application.

Apply

Vacancy posted 4 days ago

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