Housekeeping Manager

Job Description

Job Description

Housekeeping Manager Position Overview:

The Cabin Crew Manager (Housekeeping Manager) will supervise the operations of the Cabin Crew Team while promoting a safe and friendly environment. Specifically, you will be responsible for performing the following tasks to the highest YOTEL standards.

Housekeeping Manager Responsibilities:

• Effectively communicates both verbally and written, with all level of crew members and guests in an attentive, friendly, courteous and service oriented manner.
• Effective at listening to, understanding, and clarifying concerns raised by crew members and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Approaches all encounters with guests and crew members in an attentive, friendly, courteous and service-oriented manner.
• Attends all hotel required meetings and trainings.
• Maintains high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Enforce personal appearance and uniform policy to Cabin Crew.
• Comply with YOTEL Standards and regulations to encourage safe and efficient hotel operations.
• Assigns tasks to cabin and house crew members to comply with cleanliness levels as per YOTEL Standards.
• Conducts weekly inventory of cabin crew supplies.
• Maximizes efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Ensures team members have an up-to-date knowledge of all room categories and amenities.
• Conducts routine inspections of vacant/occupied cabins, VIP cabins, show cabins and public areas with above average attention to detail to ensure that cleanliness meets hotel standards.
• Familiar with all VIP?s and groups in house.
• Assists in on-boarding and training of all Cabin Crew members.
• Completes all other miscellaneous tasks assigned by Director of Cabin Crew.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.