Instructor Manager & Program Delivery (Securities)

Instructor Manager & Program Delivery (Securities) As the Manager of Instruction & Program Delivery, you will lead the front-line faculty team to ensure the high‑quality delivery of live and synchronous education programs across retail and institutional audiences. Your role will involve coaching instructors, optimizing placement, launching new classes, managing payroll, recruiting talent, supporting student and instructor needs, partnering with sales teams, and driving continuous improvement of instructional materials. Responsibilities Manage a pool of part‑time instructional talent, providing consistent coaching, performance feedback, and professional development to ensure elite student outcomes and a high Net Promoter Score. Oversee the strategic assignment of teachers to classes and tutoring sessions, ensuring the best‑fit instructor is placed based on product expertise and student needs. Partner with multiple teams to launch new classes and programs, ensuring all instructional requirements (staffing, materials, and tech readiness) are met before the first session. Facilitate feedback for regular observations and audits of live sessions to ensure adherence to the instructional rubric, and provide corrective action or additional training when necessary. Review and approve faculty payroll for accuracy and compliance with budgetary guidelines, managing variable instructional costs to protect departmental margins. Identify and evaluate potential new instructional talent, participating in the interview and onboarding process to maintain a robust and diverse teacher pool. Act as a secondary point of contact for student or instructor issues during live sessions, collaborating with Delivery Assurance to resolve disruptions and maintain service continuity. Collaborate with Institutional Sales and Customer Success teams to design and customize instructional delivery plans for specific clients, occasionally participating in customer calls as a subject matter expert. Synthesize faculty and student feedback to provide actionable insights to Content and Product teams, helping to refine instructional materials and delivery platforms. Maintain accurate records of instructor availability, performance metrics, and class outcomes in internal business systems to support departmental capacity planning. Minimum Qualifications Bachelor’s degree. 5+ years experience in the Securities industry, including familiarity with licensing exams such as the SIE, Series 6, Series 7, or Series 63. 4+ years experience in educational management. Demonstrated leadership skills. Excellent communication skills. Strong organizational skills and a high degree of process efficiency. Preferred Qualifications Prior experience in educational management in a for‑profit organization. Compensation Salary Grade B: $64,819 to $162,047. Benefits Remote work provides a flexible work/life balance. Comprehensive retirement package with automatic enrollment in the Company Contribution Plan (8‑10% annual company contribution based on tenure). Gift of Knowledge Program offering tuition assistance and substantial discounts for employees and close family members. Comprehensive health benefits with new hire eligibility starting on day 1 of employment. Generous paid time off including paid holidays, vacation, personal, sick, one volunteer day, and one diversity and inclusion day. Location Remote/Nationwide, USA Equal Opportunity Employment We are an equal opportunity employer and comply with all applicable federal and state wage laws. We consider all qualified applicants for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We do not discriminate on the basis of criminal history unless it is disqualifying for the specific position or required by law. #J-18808-Ljbffr Kaplan, Inc.