Solution Architect, Automation

OverviewWe need an ambitious, curious leader to become a Solution Architect on the Automation and AI Team to help drive the biggest change in the company’s history.The Opportunity – Why JoinAre you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size – Becoming one of the largest providers in the US. These facts showcase why we’re the right choice:On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companiesOn growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAAOn making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do – always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies – policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.ResponsibilitiesThe RoleWe are seeking a Solution Architect, Automation and AI to serve as senior technical leader within the Automation and AI organization. This role is accountable for defining and driving end-to-end solution architecture across high-impact automation initiatives, particularly focused on document-intensive workflows across underwriting, new business, claims, and policy servicing. This role owns the design and delivery of scalable, secure, and compliant automation solutions that integrate across hybrid cloud and on-premise environments. The Solution Architect will guide engineering teams, partner with business and MSP stakeholders, and establish architectural standards that enable reliable, auditable, and high-performing enterprise systems.This is a hands-on technical leadership role where architectural decisions directly influence operational efficiency, regulatory compliance, and customer outcomes across critical insurance workflows.The Next PhaseOur mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force.Position ResponsibilitiesDefine and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicingLead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support modelsEstablish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systemsDesign and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondenceEvaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainabilityAct as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflowsPartner with Machine Learning Engineers to design and deliver agentic AI systems for document understanding, reasoning, and workflow orchestrationDefine evaluation frameworks, observability standards, and human-in-the-loop controls for AI-driven processes in regulated environmentsTranslate complex insurance business processes and rules into scalable automation architectures with clear auditability and exception handlingLead technical decision-making across tools, platforms, and vendors, balancing cost, performance, maintainability, and riskEstablish and enforce security-by-design principles, including data protection, identity management, and compliance with PII/PHI requirementsDrive measurable improvements in operational metrics such as cycle time, manual touch reductionEnsure solutions meet regulatory and governance standards applicable to life insurance, including audit, traceability, and model risk considerationsServe as the primary technical lead for MSP and vendor engagements, including architecture oversight, delivery governance, and SLA accountabilityPartner with business leaders to define automation roadmaps aligned with measurable outcomes such as cycle time reduction, accuracy improvement, and cost efficiencyMentor engineers and architects, elevating architectural rigor, documentation standards, and engineering maturity across the organizationCore Competencies – How You Will ContributeAbility to operate as an enterprise-scale solution architect with ownership across multiple domains and systemsExcellent communication skills with the ability to translate complex technical concepts to business and executive stakeholdersProven ability to drive large-scale automation adoption in regulated enterprise environmentsExpertise in balancing architectural trade-offs across scalability, cost, performance, and complianceAbility to influence technical direction, vendor strategy, and investment decisions across organizational boundariesTrack record of building engineering standards, governance frameworks, and reusable architectural patternsQualificationsRequired Education/ExperienceBachelor’s or Master’s degree in Computer Science, Engineering, or related field10+ years of experience in software engineering, systems integration, or enterprise architecture3+ years of experience in a Solution Architect or Lead Architect role delivering enterprise-scale systemsProven track record of delivering end-to-end automation solutions in production environmentsHands-on experience with RPA platforms (UiPath, Microsoft Power Automate) and intelligent document processing systemsExperience architecting and integrating AI/ML solutions, including LLM-based document processing and agentic workflowsStrong experience with hybrid cloud architectures (AWS, Azure) and enterprise system integrationDeep expertise in API design, event-driven systems, and integration technologies (iPaaS, messaging platforms)Experience working within regulated industries (insurance, financial services, healthcare) with strong understanding of compliance requirementsPreferred Experience Cloud architecture certifications (AWS Solutions Architect Professional, Azure Solutions Architect Expert, or equivalent)UiPath and/or Microsoft Power Platform Solution Architect certificationsExperience with LLM orchestration frameworks (e.g., LangChain, LangGraph, Semantic Kernel) and document-centric AI workflowsFamiliarity with ACORD standards and life insurance data ecosystemsExperience with document processing platforms and unstructured data pipelines at scaleExperience implementing AI governance, observability, and model evaluation frameworksExperience working with Managed Service Providers and vendor-driven delivery modelsPrior experience leading enterprise architecture across multiple business domainsHow You’ll WorkWork Solution: Hybrid (Tuesday- Thursday) or Remote (USA)Relocation Eligibility: Available What We Bring to the TableHybrid work environment that promotes work-life balanceComprehensive medical, dental, and vision coverage starting from your first dayEmployer 401k match and employer contribution to a pension planGenerous PTO and paid parental leave to support your family needsVarious associate resource groups and community involvement initiativesEssential Job FunctionsWhile performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.#Job SummaryCategory: Automation & AIPosition Type: Regular Full-TimeRemote: YesLocation: US-MI-Livonia