Customer Care Representative

Job Description

Job Description

Customer Care Support Representative

Contract-to-Hire | $17.00–$18.00/hour | Full-Time | Monday–Friday | 100% In-Office

About the Opportunity

TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their professional, collaborative team.

This is a great opportunity for someone who enjoys helping customers, staying organized, solving problems, and coordinating moving pieces. You’ll serve as a key point of contact for customers while working closely with service technicians and internal teams to make sure requests are handled accurately and efficiently.

If you’re coming from retail, hospitality, banking, healthcare, call center, dispatch, or administrative customer service and are looking to transition into a professional corporate office environment, this could be a great next step.

Why You'll Love This Opportunity

• Contract-to-hire with long-term career potential
• $17.00–$18.00/hour
• Stable Monday–Friday schedule
• 100% in-office position in a professional corporate environment
• Supportive leadership and collaborative team
• No sales quotas or cold calling
• Opportunity to build valuable customer service, order processing, dispatch, and corporate office experience
• A role where you can make an impact while maintaining a healthy work-life balance

As a Customer Care Support Representative, you’ll help ensure customers receive prompt, professional, and accurate support. You’ll manage incoming requests, coordinate service activity, and work with internal teams to resolve issues.

Responsibilities include:

• Process incoming customer supply and service requests by phone, email, fax, and other established methods
• Review customer account history and usage to help ensure appropriate products and quantities are shipped
• Answer customer questions regarding orders, supplies, equipment, service visits, shipments, and product issues
• Provide customers with updates regarding orders, shipments, and deliveries
• Coordinate and dispatch Service Technicians according to established procedures
• Ensure customer calls and requests are addressed and returned in a timely manner
• Handle customer questions, complaints, and concerns with professionalism, patience, and empathy
• Perform routine account troubleshooting and assist with resolving customer issues
• Maintain and update customer accounts, records, and internal systems
• Track and update orders, including shipping and transit information
• Accurately document customer interactions, service activity, and resolutions
• Monitor supply requests and account usage to help ensure accurate fulfillment
• Perform other related duties as assigned

You'll be successful in this role if you have:

• High School Diploma or GED
• At least 1 year of experience in customer service, order processing, account support, dispatch, or administrative office work
• Excellent communication skills and professional telephone etiquette
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and a customer-focused mindset
• Basic working knowledge of Microsoft Word and Excel
• A positive attitude and willingness to learn

This could be a great fit if you:

• Have customer service experience and want to move into a professional corporate office
• Enjoy staying organized and coordinating schedules, orders, or service requests
• Are comfortable communicating with customers over the phone and email
• Want a stable Monday–Friday position with long-term potential
• Are looking for an opportunity to develop your professional skills and grow with a company

If you're dependable, organized, customer-focused, and ready to take the next step in your career, we'd love to hear from you!

\nCompany Description

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!

Company Description

TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!