SERVICE FOREMAN - LEAD DIESEL TECHNICIAN/MECHANIC

CSM Kenworth in Columbus is seeking a talented individual to take on our Service Foreman – Lead Diesel Technician/Mechanic role! The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group. Location: Columbus, OH Posted: 5 days ago Responsibilities Ensure that all service phone calls are handled professionally and expediently Coordinate service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians Supervise all assigned service technicians Coordinate department activities between service department, parts department and service customer Facilitate effective communication between internal and external customers, vendors and business contacts Primary Duties Assess incoming service department jobs, make initial repair diagnosis and create customer repair orders following company procedures, including obtaining customer signature on form Update and close computerized customer repair orders while ensuring all service department activities are accounted for and properly documented on the order Manage available billing hours by planning and effectively delegating workload to qualified and available service technicians Provide leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff Show a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns Evaluate all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy Inform service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements Establish and ensure adherence to maintenance schedule for service facility and shop equipment Communicate with customers regarding the scheduling of appointments, status of their repairs, parts availability and work in progress Assist service technicians in the service shop as needed Ensure an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials Qualifications Formal technical school graduate certificate/degree (or equivalent work experience) Minimum of 5 years heavy duty truck or related industry experience, including processing repair orders, diagnosis, repair and maintenance of service jobs and customer service Effective written and verbal communication skills Ability to obtain a Commercial Driver’s License (CDL) Familiarity with both DOS and Windows-based computer programs Demonstrated working knowledge of warranty guidelines, claim procedures and company policies Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities Ability to work under pressure while prioritizing and processing several tasks simultaneously Ability to work an 8–10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis Apply Now To apply, email your details to View email address on click.appcast.io #J-18808-Ljbffr Premier Leasing & Rental