Fraud Analyst

Job Duties

Utilize available technology and systems to mitigate financial loss to the credit union

Monitor, review and investigate daily, weekly, monthly alerts and reports generated through dedicated software and systems

Exercise quick and efficient decision making when reviewing suspected fraud to limit further potential loss to the credit union

Perform general account maintenance functions pertaining to confirmed fraud such as closing accounts, placing holds, terminating services, etc.

Identify fraud patterns, compromises and breaches through certain areas/channel

Analyze case details to determine methodology of each fraud scheme to identify gaps

Create and maintain cases in Insight, Verafin and other applicable systems to better track, manage and prevent fraud loss

Review and process spreadsheets to maintain accurate data and reporting

Connect with applicable law enforcement when filing police reports pertaining to fraud accounts/losses

Review Mobile Deposit Capture items that have been flagged as suspicious and take appropriate action

Prepare bond claims and/or restitution claims on fraudulent losses

Follow all applicable regulations and policies pertaining to the above

Provide exceptional internal and external member service on fraud related issues or concerns

Professionally handle incoming calls, emails and assist as needed

Communicate status and provide input on identified trends regarding fraud with Director Fraud Operations & Disputes

Follow and maintains security policies, internal controls and procedures to protect the employees, members and assets of the Credit Union

Process Card dispute and fraud claims

Prepare fraud claim packets

Review, analyze, and record card fraud activity

Process account credits and chargebacks

Review and process spreadsheets

Follow up on case files

Uses problem solving skills and good judgment to answer questions, address concerns and solve problems for members concerning card and fraud situations

Follow all applicable regulations and policies pertaining to the above

Provide assistance to other areas departments pertaining to the handling of fraudulent activity/transactions

Process transactions as needed

Provide guidance/assistance as needed

Other Duties

Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back

Regular and predictable attendance

Perform other duties as assigned to support effective department operation

Minimum Education Required

High School Diploma or equivalent

Minimum Experience Required

Experience/Education/Certifications/Licenses

Minimum of 1 - 2 years of experience with financial institution fraud/loss prevention

High School Diploma or equivalent

Knowledge of Blaze products, services, policies and procedures

Demonstrated Knowledge

Effective time management skills

Ability to problem solve, make decisions, and exercise good judgement

Ability to organize multiple tasks and maintain a courteous demeanor in a busy, high stress work environment

Knowledge of professional telephone etiquette, business grammar and correspondence?

Possess good critical thinking skills

Ability to respond and adapt to changing environments and meet tight deadlines

Knowledge of basic arithmetic

Skill in using a personal computer, web browser, and Microsoft office products

Skill of typing and the ability to use a computer keyboard and calculator; ability to learn to use various office equipment

Ability to maintain confidentiality via phone, fax and email

Communication Skills

Ability to proactively respond to members/associates to problem solve based on guidelines; written communications are based on templates but can be modified.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and public on the phone; travel to designated offices; lift up to 20 lbs

Shift

First (Day)

Number of Openings

1

Veterans Encouraged to Apply

Yes

Compensation

$25.20 - $29.50 / Hourly

Additional Compensation

Quarterly Team Bonus

Postal Code

55113

Place of Work

On-site

Requisition ID

26-009

Job Benefits

Low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.