L2 Datacenter Technician

L2 Dc Technician

L2 DC Technicians diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins. Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors. Perform server firmware upgrades to ensure systems are running on the latest approved versions. Configure server IP addresses and default access credentials in accordance with standard procedures. Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components. Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities. Provide hands-on support to network administrators for ad hoc requests involving servers or network switches. Perform cabling of the server/network device in accordance with approved wiring diagrams and coordinate with network administrators to validate connectivity and operational readiness. Conduct physical inspections as requested or audits of servers, components.

Data Center Operations

Perform rack, stack of servers, network devices, and storage equipment. Handle cabling (fiber & copper) including labeling and cable management. Support installation, relocation, and decommissioning of hardware.

Hardware & Inventory Management

Receive and verify hardware shipments against purchase orders / delivery notes. Perform physical inspection of equipment for damages upon arrival. Maintain accurate inventory records (asset tagging, tracking, updates). Manage spares inventory and ensure availability of critical components. Coordinate hardware returns (RMA), dispatch, and logistics tracking. Ensure proper storage, labeling, and documentation of all assets.

Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow). Perform basic troubleshooting (L1 triage) for: Server hardware issues Network connectivity (Layer 1 checks). Escalate issues to L2/L3 teams with proper logs and updates.

Remote Hands Support

Act as hands & eyes support for remote engineers. Execute tasks such as: Cable reseating Power cycling devices Console access setup Basic hardware replacement (as guided).

Monitoring & Reporting

Monitor alerts from DC tools / dashboards. Update tickets with accurate troubleshooting steps and status. Maintain documentation, asset inventory, and audit records.

Compliance & Safety

Follow data center security and access protocols. Adhere to ESD, safety, and PPE standards. Ensure readiness for audits and compliance checks.

Required Skills

Technical Skills Basic understanding of: Networking fundamentals (IP, switching, patching) Server hardware components Fiber & Ethernet cabling Familiarity with: Ticketing tools (ServiceNow or similar) Basic console tools (SSH, Putty)

Soft Skills Strong coordination and communication skills Ability to manage physical inventory and logistics tasks Comfortable working in a 24×7 shift environment; Attention to detail and documentation accuracy