Dispatcher-HVAC/Plumbing
$22 - $30 per hourFull-time
Core Values Talent
Job Description
Job Description
We are seeking a Service Dispatcher who thrives in a fast-paced environment and can effectively coordinate technicians, manage schedules, and ensure excellent customer service. This role is critical to keeping our field operations running efficiently and profitably.
Responsibilities:
- Coordinate and dispatch technicians for service calls and projects
- Optimize schedules to maximize efficiency and minimize downtime
- Handle emergency and same-day service requests
- Act as the central point of contact between customers, technicians, and supervisors
- Provide real-time updates on job status and technician arrival times
- Escalate urgent issues as needed
- Create and manage jobs using Service Titan (or similar system)
- Ensure all job details are accurate and up to date
- Quote jobs
- Track job progress from dispatch to completion
- Review technician notes for: Clear job summaries, Materials used , Labor details and required photos, Flag and correct incomplete work orders
Requirements:
- 2+ years of dispatching experience (HVAC, plumbing, or service industry preferred)
- Experience with Service Titan strongly preferred
- Quoting experience
- Strong multitasking and organizational skills
- Excellent communication (phone, email, internal coordination), Communicate effectively with technicians, supervisors, and customers throughout the day, maintain professionalism and urgency in a fast-paced service environment
- Detail-oriented and process-driven, ability to manage and coordinate multiple technicians and job schedules simultaneously, reliable, punctual, and able to handle high-volume call and dispatch environments
- Monitor job progress and adjust schedules based on urgency, delays, and customer needs, ensure all work orders are complete, accurate, and ready for billing (materials, notes, photos when required)
- Team-oriented mindset with a willingness to support operations and field staff
Job Type : Full-time & On-Call
Salary : $22.00-$30.00
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Vacation Pay
- Sick Pay
- Holiday Pay
- Bonus
Vacancy posted 1 day ago
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