Telephone Operator

Telephone Operator Insight Global Health is looking for a Telephone Operator for an enterprise healthcare organization in New York City. This individual will serve as the first point of contact for internal and external customers calling the main number 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members, so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a "voice with a smile". He/She will be responsible for operating telephone switchboards dial or press buttons to make connections. They will respond to directory assistance inquiries by locating the appropriate department, individual or service and handling all patient information requests. He/She will respond to all clinical and non-clinical emergencies such as trauma Level 1 & 2, RRT, CPA, Stroke, STEMI, Surgical Airway, Fire Safety Alert, Infant Pediatric Security Alert, Immediate Evacuation, Active Shooter, etc. It's important they monitor the New York City Hospital Radio for major response notifications and relay the reported incident to the EM+ER team and AOC.