Customer Service Associate

Here at Siemens , we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! As an intern with the Electrification and Automation (EA) division of Siemens Smart Infrastructure , you’ll gain hands‑on experience supporting power distribution systems that keep the world running today, while also being exposed to our Future Grids technologies that are shaping the power systems of tomorrow - all within a collaborative, impact‑driven environment. We are seeking qualified candidates to join our Customer Service Training Internship beginning in May or June 2027. This position will be based at our Raleigh, North Carolina office location. You’ll make an impact by: Developing AI-generated training content using the Synthesia platform to support Customer Portal adoption and SieOps process training. Converting knowledge articles, process documentation, and work instructions into training videos, learning paths, assessments, and supporting materials. Collaborating with subject matter experts and business stakeholders to capture requirements, validate content, and improve training effectiveness. Creating and maintaining standardized templates, training assets, and knowledge management frameworks. Supporting training content governance, content libraries, and continuous improvement initiatives that promote scalable knowledge transfer across the organization. You’ll win us over by having the following qualifications: Basic Qualifications: Currently pursuing a bachelor’s or master’s degree in Business, Communications, Information Technology, Instructional Design, Human Resources, Industrial & Systems Engineering, Project Management, or a related field and approaching completion of the required educational credentials for this opportunity. Strong written and verbal communication skills and proficiency with Microsoft Office applications, particularly PowerPoint, Word, Teams, and SharePoint. Strong organizational skills with the ability to manage multiple projects, work independently, and collaborate with cross-functional teams and subject matter experts. Comfortable learning new technologies and digital tools, including AI-based applications. Ability to work on-site full‑time (40 hours per week) for the duration of the 12-week summer internship. Eligible candidates must be located within 50 miles of Raleigh, NC, as this role does not provide relocation support. Legally authorized to work in the United States on a continual and permanent basis without company sponsorship. This internship is a structured experiential learning program for individuals currently enrolled in a bachelor's degree program who will continue their studies following the assignment. Current and continuing enrollment is a condition of participation. Applicants who have completed or expect to complete their educational program before or during the assignment period are encouraged to explore our Early Career Development Program opportunities. Preferred Qualifications: Interest in AI, digital learning, training development, change management, business process improvement, or digital transformation. Experience creating presentations, training materials, videos, or instructional content. Familiarity with video editing, content creation tools, or learning management systems. Experience working on team projects in a professional, academic, or extracurricular setting. Interest in customer service operations or knowledge management. As part of the application, you will be asked to confirm your enrollment status. If your application includes uploaded documents (resume, transcript, or other materials), you may redact any information identifying your age, date of birth, or dates of attendance at or graduation from an educational institution. Redacting this information will not affect your candidacy. About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here . Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #URDP #SIEA You’ll Benefit From The hourly pay range for this position is $25.00 per hour for first time Interns or $25.50 per hour for returning Interns. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Additionally, interns for Siemens are eligible to contribute into our 401K program. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at View phone number on click.appcast.io. Please note our AskHR representatives do not have visibility of application or interview status. Application Deadline This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool. California Privacy Notice California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere . Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at View phone number on click.appcast.io. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. Application Deadline This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool. California Privacy Notice California residents have the right to receive additional notices about theirpersonal information. To learn more, clickhere . Criminal History Qualified applications with arrest or conviction records will be considered foret employment in accordance with applicable local and state laws. #J-18808-Ljbffr