Clinical Support Representative

Job Description

Job Description

The Clinical Support Representative provides front office support to ensure compassionate and professional care for patients and an effective and efficient front office workflow. This position will primarily support the Pediatrics and Women's Health suites.

QUALIFICATIONS

•High School diploma or equivalent; Associate degree or higher preferred, but not required
•Must be able to speak, read, write, and understand English (Spanish beneficial)
•Medical Front Office or administrative experience, preferably at an FQHC
•MS Word, Excel, and Outlook experience required
•Knowledge of insurance verification; dental, medical, and behavioral health
•Must have reliable transportation to be able to travel to different locations
•Must be flexible with schedule (able to work different times and weekends)
•Advanced understanding of medical insurance as it relates to appointment scheduling

KEY JOB RESPONSIBILITIES

• Serve as a backup for Front Office team members as needed.
• Verify patient insurance to support accurate billing
• Participate in required meetings, training sessions, and committees
• Provide front office support for the Pediatrics and Women's Health suites, including patient check-in/check-out, appointment scheduling, and coordination with clinical staff

• Assist with provider schedule changes, answering service messages, telephone encounters, emails, and correspondence from other ELFHCC staff.

CRITICAL SKILL/REQUIREMENTS

• Exceptional clinical skills; interpersonal skills; basic computer
• Ability to communicate, professionally, and effectively, both orally and written.
• Ability to work in a team under a supervisor/manager.
• Must have a passion for working with the uninsured, underinsured, and underserved.
• Manual dexterity for use of
• Ability to remain stationary for prolonged periods of

Physical Demands : Work is performed in a fast-paced office and community setting with local travel required. Physical demands include prolonged sitting/standing and phone use. Lifting and carrying equipment and supplies (5-10 lbs.) may be required.

Compensation : Salary commensurate with education and experience.