Operations Supervisor

Operations Supervisor

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Thorson-Keenan is one of those trade names and is looking for an Operations Supervisor at their Phoenix, AZ location.

Pay for Operations Supervisor is between $27 and $32 per hour at this location.

Do you have a strong work ethic and a high standard of integrity? Are you safety conscious and service-oriented? Do you have the initiative to lead others and ensure the business is running efficiently? If so, then we'd like you to join our dedicated team as an Operations Supervisor.

About the Role:

You will:

• Ensure that all business operations are being conducted in the most efficient, effective, and profitable manner.
• Manage the processes used in all aspects of the Profit Center's business, solve problems as they arise, and continually investigate the possibility of productivity improvements.
• Supervise a team of profit center teammates.
• Provide training and guidance to profit center teammates to ensure adherence to company policies and delivery procedures.
• Serve as an escalated point of contact for inquiries or concerns and ensure a high level of customer satisfaction.
• Analyze sales and inventory performance reports and implement appropriate strategies to increase sales, improve operating efficiencies, manage assets, and increase return on investment and profit sharing.
• Review daily sales and inventory reports and address issues immediately.
• Evaluate inventory management reports regularly to ensure an accurate and efficient annual Physical Inventory.
• Resolve all customer, vendor, and carrier complaints and disputes quickly and effectively.
• Ensure the Profit Center conducts all business in accordance with Company policy and procedures.
• Maintain and insist upon a safe working environment in compliance with the company's Safety Standards, OSHA, and any other applicable regulations.
• Safeguard and maintain all Profit Center assets – buildings, fleet, equipment, inventory, and receivables.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 3+ years operations experience

Our ideal candidate will also:

• Possess leadership qualities and is viewed as a leader.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files and appointments, and to analyze performance data.
• Possess and maintain product knowledge related to the specific Profit Center market.
• Be able to create and nurture a positive team environment, training and inspiring all co-workers to do their best work to achieve the highest levels of customer and employee satisfaction.
• Be able to build and maintain influential relationships with customers and vendors.
• Possess a strong work ethic and a high standard of integrity.
• Be able to interpret performance report data to determine the effectiveness of business operations and take appropriate action to adjust processes to maximize profitability.
• Possess a comprehensive knowledge of and able to apply and enforce OSHA, DOT and other material handling and facility safety regulations.
• Be able to learn and operate the computer related systems used for business operations.
• Be able to quickly develop a comprehensive knowledge of products sold at the Profit Center.
• Be able to safely operate a forklift and all material handling equipment in use at the Profit Center.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Effectively read, write, speak, and understand English.

Additional Details:

This role will also include inside sales and purchasing responsibilities. The ideal candidate should be comfortable assisting customers, processing orders, and supporting purchasing needs as required.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers: Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
• Paid pregnancy and parental leave
• Paid day of community service

Full-time and part-time benefits:

• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.