Head of Operations & Business Management

Summary: The Operations Supervisor manages shift leads, provides leadership and training to team members, and ensures shifts are adequately staffed and equipped to complete daily workloads efficiently.
Work Hours: Monday to Friday from 07:00 AM to 05:00 PM, 2 Saturday(s) a month from 07:30 AM to 02:30 PM

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $23.75 to $26.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $50,400 and $66,700 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

Ensure all shifts and functions are properly staffed to handle varied work volumes and optimize order flow for approximately 25 employees.
Develop, maintain, and manage facility quality processes
Ensure on-time shipping performance by collaborating with supervisors and managers to meet receipt and shipment standards
Manage quality and productivity reporting daily, weekly, and monthly
Supervise facility realignment activities to maximize operational efficiency
Oversee operational activities to ensure DC layout and continuous improvement initiatives support operational goals
Provide direct supervision to shift supervisors; hold them accountable for their and their teams' performance
Lead, train, and supervise 25 to 50 team members
Promote leadership development and professional growth within the team
Oversee facility and equipment maintenance and supply management
Maintain a safe working environment and ensure safety compliance
Manage daily cycle counts, conduct research and root cause analysis, and develop solutions to improve warehouse inventory health
Coordinate and execute annual physical inventory, driving process improvements
Perform additional duties as assigned, including possible oversight of the Slabs team
Manage operations across multiple shifts
Perform additional duties as required or requested.
Additionally the candidate must meet the following Education and/or Experience requirements:
Bachelor's Degree with emphasis in Logistics or Operations Management required
Minimum five (5) years of supervisory or management experience
Five (5) years of relevant work experience
Five (5) plus years of Distribution Center operations experience
Experience supervising teams of 15 or more employees
Knowledge of Lean Manufacturing Principles highly desired
Proficient in Microsoft Office Suite (Word, Excel, Access, PowerPoint)
Related industry experience in natural stone, tile, or hard flooring preferred
Ability to present operational data effectively to business and leadership teams
Proven ability to drive cultural change while improving efficiencies and processes
Adaptable to changing business needs
Strong knowledge of distribution and warehouse management systems
Demonstrated leadership and managerial skills
Goal-oriented with a record of self-motivation and achievement; proactive with strong analytical skills
Creative problem solver focused on quality solutions and process improvements
Strong teamwork skills across the organization
Excellent people management and time management skills
Solid interpersonal skills to interact effectively at all levels and across functions
Proactive with ability to manage ambiguity and think strategically
Bilingual in English and Spanish preferred.
This role has the following physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package designed to support and reward our employees. Depending on the role, this may include:
Referral, holiday, and annual bonuses or commission opportunities
Eligibility for an annual merit-based increase
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability;
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.