Outbound Supervisor

POSITION SUMMARY

The individual in this role will be responsible for overseeing and coordinating the activities of associates involved in verifying, record keeping, allocation, and picking operations. Their primary objective is to ensure that outgoing shipments meet the business needs and targets on a daily basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review shipping notices, bills of lading, invoices, orders, and other records to determine shipping priorities, work assignments, and shipping methods required to meet schedules.
• Liaise with the Sales Team to coordinate shipping activities and ensure customer requirements are met.
• Supervise and oversee outgoing shipping activities to ensure accuracy, completeness, and proper packaging of shipments.
• Determine space requirements and proper positioning of shipments in trucks or containers.
• Inspect loading operations to ensure compliance with shipping specifications and safety protocols.
• Inspect material handling equipment for defects and coordinate maintenance or repairs as needed.
• Direct the movement of shipments from the shipping area to the staging area.
• Prepare bills of lading and other shipping documentation accurately and in a timely manner.
• Issue written and oral instructions to the shipping team to ensure smooth operations.
• Review and standardize procedures to improve efficiency and streamline shipping processes.
• Compile composite reports from individual documentation received from associates.
• Resolve errors and customer complaints related to shipments, working closely with relevant departments.
• Assist with opening and/or closing the building as required for daily operations.
• Selects, orients, trains, coaches, counsels, and disciplines associates in coordination with the Human Resources Department.
• Promote a collaborative work environment, encouraging effective communication and cross-training initiatives to enhance team productivity, versatility, and skill development.
• Enforce comprehensive safety protocols, conduct regular inspections, and conduct ongoing training to ensure a secure work environment, fostering a safety-conscious culture among Distribution center staff.
• Maintains a systematic approach to 5S principles, enforcing standards for cleanliness and organization, conducting inspections, and providing training to optimize workflow, efficiency, and a clean work environment.
• Undertakes additional responsibilities and tasks as directed by management.

Requirements

QUALIFICATIONS (Education, Experience, & Skills required)

• Preferred: Associate's degree or equivalent
• Minimum 2 years of experience in warehouse team leadership within a distribution center; or equivalent combination of education and experience.
• Strong understanding of LTL and FTL process.
• Proficient in using ERP or Distribution Systems, as well as Microsoft Office applications such as Excel, Word, and Outlook. The ability to use ERP to print shipping reports such as PGI, On-time-ship, Total line shipped, and Staging.
• Demonstrates the ability to design workflows and procedures, generate innovative solutions, identify and resolve issues promptly, and coordinate projects effectively.
• Exhibits professional experience working collaboratively in a team environment.
• Shows the capacity to generate creative solutions.
• Has the ability to read and interpret various documents, including safety rules, operating and maintenance instructions, and procedure manuals.
• Demonstrates skill in writing routine reports and correspondence.
• Possesses effective verbal communication skills, with the ability to address groups of customers or employees in an organization.
• Must possess excellent communication skills, both written and verbal.
• Demonstrates a high level of accuracy and thoroughness in work.
• Displays diligence in completing tasks in a timely manner, utilizing effective time management skills.
• Maintains a strong focus on safety, adhering to safety and security procedures.
• Requires strong leadership abilities, both in managing direct reports and leading others.

Licensing or other special certifications: n/a

Financial Responsibility

Does this job have budget responsibilities? No

Does this job have other financial responsibilities? No

Management/Supervisory Authority

Does this job manage or supervise associates?* Yes


Does this job supervise in multiple business units and/or countries? No

Work Environment

This role involves working in both a professional office environment and a warehouse setting. In the office, standard office equipment such as computers, laptops, phones, photocopiers, and fax machines are utilized. In the warehouse, standard equipment such as computers, phones, photocopiers, cameras, and forklifts are used.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the Essential Duties and Responsibilities:

Physical Demand Description

• Standing Must be able to frequently remain in a stationary position
• Walking, Reaching and Handling Must be able to frequently move about inside the office and warehouse to access product and machinery, etc.
• Seeing Frequently reads various documents and operates computer and other office tools/databases/equipment.
• Talking and Hearing Frequently communicates with colleagues, co-workers, and customers. Must be able to exchange accurate information in these situations.
• Manual Dexterity Frequently operates a computer and warehouse machinery.