Food Service Supervisor - Healthcare

Job Description

Job Description

REAL Food re-fined.

Food Service Supervisor - Healthcare | Location: Helena, MT 59601

Compensation: $23-$28 per hour| Full-Time

Schedule: Wednesday-Sunday, 10:30a-7:30p (may vary due to shift coverage)

Job Summary

Join our team as a Food Service Supervisor and make a meaningful impact every day! In this role, you’ll lead a team of Unit Hosts and patient services staff to deliver meals with accuracy, care, and exceptional service. You’ll work closely with clinical and culinary teams to ensure dietary needs are met while maintaining a smooth, efficient meal service operation. If you enjoy leading others, thrive in a fast-paced environment, and take pride in both service excellence and attention to detail, this is the perfect opportunity for you.

What You'll Do

• Supervise daily patient meal service operations to ensure timely, accurate delivery.
• Lead, coach, and support Unit Hosts and patient services team members.
• Coordinate staffing assignments, workflow, and shift coverage.
• Communicate with cooks, clinical staff, and nursing teams regarding patient needs and service updates.
• Oversee tray accuracy, ensuring all meals meet dietary restrictions and physician orders.
• Provide friendly, professional customer service to patients, families, and staff.
• Address and resolve service issues, escalating concerns as needed.
• Maintain cleanliness and sanitation standards throughout all service areas.
• Ensure adherence to food safety, infection control, and hospital protocols at all times.
• Monitor team performance and provide feedback, coaching, and support.
• Assist with training new team members and reinforcing best practices.
• Support inventory, stocking, and organization of unit kitchen areas.
• Document service issues, patient feedback, and operational notes as required.
• Other duties and tasks as assigned by the manager.

What You Will Bring

• High school diploma or equivalent (GED).
• Previous experience in food service, hospitality, or healthcare required.
• Prior leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to follow dietary guidelines and hospital protocols.
• Comfortable standing and walking for extended periods and lifting up to 30 lbs.
• Reliable transportation and consistent attendance.
• Ability to lead in a fast-paced environment and adapt to changing priorities.
• Basic understanding of hygiene, food safety, and infection control practices.
• Positive attitude and team-oriented mindset.
• Flexibility to work evenings, weekends, and holidays as needed.
• ServSafe® Certification and State Food Handlers Card
• Ability to pass a criminal background check and drug screen

Physical and Sensory Requirements

In this role, you will spend most of your time in offices, patient care areas, and meetings, but periodic kitchen visits are part of your oversight responsibilities. Therefore, this job involves occasional exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may also occur in the kitchen area. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Holiday Premium Pay

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Who We Are

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships