Customer Support Manager

The Role

We are looking for a Customer Support Manager who can improve our customer experience and drive retention. Your work, centered around customer engagement and success, is crucial in guiding students through their educational journey.

What you’ll do

• Onboard new users - Oversee the activation process for new users, ensuring a seamless introduction to our platform.

• Own customer inquiries - Act as the primary point of contact for customer inquiries, resolving issues promptly to maintain high satisfaction levels.

• Generate revenue - Collaborate with the sales team to support customer success and facilitate upsell activities, directly affecting the LTV of a customer.

• Interact with product team - Monitor customer feedback and provide it to the team to implement changes that keep our customers happiest.

• Represent our mission - Act as the voice of MyEdSpace, building trust with families and demonstrating how we can transform their children's educational outcomes

Who we’re looking for

• 2+ years of customer success/support experience, preferably in the UK or US market

• C1/C2 English proficiency

• Proven ability to manage multiple tasks and responsibilities in a remote work setting.

• Reliable home office setup - computer (8GB+ RAM), headset with mic, stable wired internet

Why you’ll love working here

• The chance to make a real impact: your work directly shapes the future of education.

• A fast-paced and high-growth environment where ideas move quickly and careers accelerate.

• A collaborative, supportive culture: we’re headquartered in the UK, but we’re a global team with colleagues in 15+ countries, bringing a rich mix of perspectives and energy.