Reservations Specialist - Dog Boarding, Daycare & Grooming

Job Description

Job Description

Paw Tales Lodge & Day Spa is Hickory's go-to for dog boarding, daycare, and grooming, and nearly every stay starts as an online request. We're adding a new, dedicated Reservations Specialist position to run our online reservation portal. This is its own role: you'll work alongside our front desk receptionist, who runs the lobby, while you make sure every request is complete, every dog is cleared to stay, and every client feels known and taken care of. And when the lobby fills up or the phone is ringing, you jump in and help.

What you'll do

• Work the online reservation portal in our Kennel Connection software all day: review each boarding, daycare, and grooming request as it comes in
• Make sure everything we need has been received (current vaccine records, signed agreements, pet and owner details) and reach out to clients for anything missing
• Accept or decline reservations based on availability and our requirements, and send confirmations
• Build reservations by hand for clients who don't use the online portal, including our elderly clients and anyone without internet access, taking their details over the phone or in person with patience and care
• Call and email clients about their requests, waitlists, and changes
• Back up the front desk receptionist whenever the lobby is busy or the phone is ringing: greeting clients, answering calls, helping with check-ins and check-outs
• Partner with reception so arrivals, departures, and the schedule all line up
• Keep client and pet records accurate and up to date

Who you are

• Very social: you connect with clients on a personal level, remember their dogs' names, and make every call and email feel like it came from a friend
• Patient and kind with clients who need a little extra help, whether that's walking someone through their first online request or taking a whole reservation over the phone
• Computer savvy and quick to learn new software (Kennel Connection experience is a plus, not required)
• Refined and put-together: your appearance and manner match the premium experience our clients expect
• Thorough, with real attention to detail. You notice the expired rabies date before the dog arrives
• Quick on your feet, happy to switch from the portal to the lobby or the phone the moment you're needed
• Comfortable with every kind of client, from the nervous first-timer to the regular who knows exactly what they want
• An animal lover who's happy to spend the day around dogs

Schedule

Full-time. Some weekend and holiday coverage is part of the role, since that's when reservations peak.

Why Paw Tales

A friendly, family-run team, a lobby full of dogs, and a brand-new role you get to make your own. 401(k) with company match and an employee discount on boarding and grooming.

Apply with your resume and a note about why you'd love handling reservations at Paw Tales.

Paw Tales Lodge & Day Spa is a family-owned dog boarding, daycare and grooming business at 1575 25th Ave NE in Hickory, NC. We care for our guests like family, and we look for team members who are dependable, hands-on and happiest around dogs.

Company Description

Paw Tales Lodge & Day Spa is a family-owned dog boarding, daycare and grooming business at 1575 25th Ave NE in Hickory, NC. We care for our guests like family, and we look for team members who are dependable, hands-on and happiest around dogs.