IT Principal Software Engineer

Job Summary and Responsibilities

As our Principal Software Engineer you will create or enhance complex applications identifying opportunities and implementing solutions to meet end-user needs and business goals.

Every day you will work on multiple high-complexity solutions troubleshooting and resolving intricate software problems. Youll provide technical guidance to engineering teams oversee their project contributions act as a subject matter expert and mentor all software engineers.

To be successful you will demonstrate exceptional software design and coding expertise strong problem-solving skills and proven leadership in technically guiding and mentoring teams. Excellent communication for conveying complex technical concepts and a commitment to innovation are essential.

• Provide technical guidance in software design and development activities.
• Assist in maintenances and upgrades of existing software applications.
• Participate in design reviews and recommend improvements.
• Provide support in all phases of SDLC and ensure to deliver high-quality products.
• Provide trainings and mentor other Engineers when required.
• Analyze and troubleshoot application issues in a timely fashion.

Job Requirements

• Bachelors Of Science Computer Science Computer Engineer or related technical discipline or equivalent software development experience upon hire.
• 7 years of job-related experience and 8 years of experience as senior software engineer.
• Experience:
  • Served as an Adobe Journey Optimizer (AJO) engineer.
• Experience Details:
  • 4 years of experience completing technical implementations data architecture and system integrations to power real-time customer journeys.
  • Created and managed XDM (Experience Data Model) schemas for profiles and experience events.
  • Set up identity namespaces and rules to stitch together customer data across devices (e.g. email cookies and mobile IDs) into a unified Real-Time Customer Profile.
  • Built and monitored both batch (CSV/database) and streaming (real-time API) data ingestion pipelines to ensure data accuracy and quality.
  • Implemented the Adobe Experience Platform Web SDK and Mobile SDK (iOS/Android) to capture user behavior and trigger in-app or push notifications.
  • Configured events and triggers that move customers through a journey based on real-time signals such as an abandoned cart or a location-based check-in.
  • Developed REST API endpoints that AJO calls to send data to third-party systems like Slack loyalty platforms or external SMS providers.
  • Managed sandboxes (development staging production) and user permissions.
  • Set up email subdomains IP warming strategies and mobile push credentials.
  • Applied labels and policies to ensure CCPA compliance.
  • Used Adobe Experience Platform Assurance to inspect SDK events and troubleshoot failed journey triggers.
  • Wrote SQL queries in the AEP Query Service to analyze journey bottlenecks error rates and delivery success.
  • Implemented frequency capping to prevent over-messaging customers and protect downstream system performance.

Preferred

• Masters Degree upon hire.

Where Youll Work

Required Experience:

Staff IC