Member Service Representative (Call Center), Hybrid

Member Service Representative (Call Center), Hybrid Job Category: Communications Center Requisition Number: MEMBE005518 Full-Time Hybrid Locations Showing 1 location Lone Tree Corp Office Home Office 9990 Park Meadows Dr Lone Tree, CO 80124, USA There are 3 schedules for this position - candidates need to have availability to work any of the three shifts below: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday 7:50am-4:50pm Monday-Friday 8:30am-5:30pm Monday-Friday Training is fully in-office 8am-5pm Monday-Friday We’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. At Canvas, we’re dedicated to transforming financial services from the inside out. Our culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. What's in it for you Seriously good benefits: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get up to a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $19.50-$23.50 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include: Paid Vacation, Paid Sick Time, Paid Holidays, Paid Wellness Day, Flexible Spending Account, Health Savings Account, World Class 401(k) Plan, Tuition Reimbursement, Rate Discounts on Qualifying Loans, May be eligible for incentives or discretionary bonus based on results. This is a career: The Member Service Representative experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. You’ll be a financial services guru: You’ll be a cooperative finance rock star. We’ll arm you with all the knowledge you need on service, financial products, and compliance with financial regulations. You help members afford life: At Canvas, you have the opportunity to make a difference. The joy that comes with making a member’s day, and maybe helping them buy their first house or go to college, is an indescribably good feeling. You’ll be working in our fast-paced communications center at our corporate headquarters in Lone Tree, CO, and here’s what we expect of you: LEARN about our members and hear them and understand their situations. EDUCATE our members on the ways we can help them afford life. PROVIDE meaningful, careful, focused and ethical product solutions. PROCESS transactions like transfers and payments with courtesy and consummate professionalism. PERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes. GROW with us by immersing in financial industry trends, products, services and technological advances. SHARE your knowledge on effective practices, competitive intelligence, and business opportunities. STAND shoulder-to-shoulder with our members and your teammates over our peaks and valleys. Who You Are You are AUTHENTIC and passionate about helping others. You ENJOY LEARNING and want a career…not just a paycheck. You UNDERSTAND FINANCIAL PRODUCTS and services, much like a Relationship Banker or Personal Banker. You’re COMFORTABLE AND CONFIDENT recommending and processing financial products like loans. You’ve won SERVICE EXCELLENCE awards and earned high fives and fist bumps for your awesomeness. You hold an informal or formal LEADERSHIP position at your current workplace. You EMBRACE CHANGE and seek new ways to serve our members and the community. You WORK WELL WITH OTHERS, even when things don’t go as planned. You are INNOVATIVE and thrive on challenges. You BELIEVE you can change the world for people and are making it happen! Multi-lingual capabilities to include Spanish is a plus! We know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. Canvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions). For Current Canvas Employees To be considered, you must be meeting performance expectations, consistently demonstrating HEART behaviors, and must submit an up-to-date resume or update your Work History profile with your current responsibilities and accomplishments. Other Important Information Employees will work a flexible schedule Monday through Saturday, 40 hours per week. Applications for this position will be accepted through July 20, 2026. For consideration, applications must be received by 11:59 PM MST on July 20, 2026. #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Canvas Credit Union