IT Business Analyst

Job Summary Our client, a leading utility provider, is seeking an IT Business Analyst to join their team supporting a major Billing Modernization initiative focused on Oracle Customer Care & Billing (CC&B), Customer to Meter (C2M), and meter-to-cash processes. Contract Details Type: Contract position Duration: Initial 6-month with potential for extension Work location: Oakland, CA / Greater Bay Area Work Arrangement: Primarily remote, with occasional onsite workshops in Oakland, Stockton, and San Ramon Local candidates are preferred, though strong non-local candidates may be considered Location must be included at the top of the resume. Core Responsibilities Analyze complex end-to-end billing and meter-to-cash business processes and translate needs into detailed functional and technical requirements Review and refine previously developed requirements, identify gaps, and document changes needed for the Billing Modernization program Analyze Oracle CC&B and C2M functionality to support current-state and future-state business processes Partner with business stakeholders, technical teams, and vendor implementers to develop and validate functional solutions Create and review business requirements, functional specifications, design documents, and technical specifications Support requirements across areas such as customer, credit, billing, payments, and rates Provide project support including testing, quality reviews, compliance activities, and potential workstream leadership Required Skills/Experience (Must-Haves) 4+ years of highly relevant Oracle CC&B/C2M experience Strong experience with Oracle CC&B and/or Oracle C2M Business analysis and requirements-gathering experience within complex IT environments Experience translating business processes into detailed functional and technical requirements Strong understanding of Oracle utility systems and underlying system functionality Experience supporting large-scale system implementations or modernization programs Strong stakeholder communication and cross‑functional collaboration skills Approximately 4+ years of highly relevant Oracle CC&B/C2M experience Preferred Skills/Experience (Nice-to-Haves) Prior utility industry experience Meter-to-cash process knowledge Billing and rates experience Experience partnering with System Integrators Experience leading complex requirements or workstreams CBAP, CCBA, or CC&B Specialist certification Key Competencies & Behaviors Strong analytical and process-oriented mindset Ability to work independently on complex initiatives Strong communication and stakeholder-management skills Collaborative approach across business, technical, and vendor teams Ability to identify gaps, ask the right questions, and drive requirements to the appropriate level of detail Work Environment Location: Oakland, CA / Greater Bay Area Work Arrangement: Primarily Remote with occasional onsite workshops in Oakland, Stockton, and San Ramon Local candidates are preferred; strong non-local candidates may be considered with travel as needed Compensation & Benefits Pay Range: The approximate pay range for this position is between $90.00 and $130.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered About KellyMitchell At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice. #J-18808-Ljbffr KellyMitchell Group