Health Technician (Telehealth Clinical)

Summary The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations. This position is located at the Berks County VA Clinic in Wyomissing, PA and the Lancaster County VA Clinic in Willow Street, PA and requires travel. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy English Language Proficiency: A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 – to serve in a direct patient‑care capacity in VHA who is not proficient in written and spoken English See chapter 2 – section D – paragraph 5a – this part Experience and Education: Experience One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician OR Education Four academic years above high school leading to a bachelor's degree with courses related to the occupation OR Experience/Education Combination Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Examples are listed below: (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as biological science, surgical technician courses, nursing assistant or other courses related to the position or an associate's degree in a health care related field or (b) Six months of experience in the health care field and successful completion of a course for health care technicians – hospital corpsmen – or medical service specialists given by the U.S. Armed Forces May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria) Grade Determinations GS-5 Health Technician (Telehealth Clinical) – (Entry Level) Experience or Education – None beyond the basic requirements GS-6 Health Technician (Telehealth Clinical) – (Full Performance Level) Experience or Education – One year of experience equivalent to the next lower grade level Experience includes but not limited to: scheduling telehealth appointments using an electronic scheduling system, obtaining and documenting patient history and pertinent clinical information in electronic medical records, preparing the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination – establishing video conferencing connection – making introductions between patient site and provider site, monitoring and maintaining electronic schedule of rooms, patients, technologies and presenters, administering the patient satisfaction survey, and cleaning and performing minor routine maintenance of assigned telehealth technology. Demonstrated Knowledge – Skills – and Abilities (KSA) Comprehensive knowledge of computer systems and programs to perform a variety of tasks Ability to communicate, consult, and interact with other members of the healthcare team – external relations – customer service and patient education Ability to provide and receive guidance and technical direction Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments Ability to read, interpret, and apply complex written instructions Knowledge of general clinical policies and procedures in a healthcare environment Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters Preferred Experience: 1 year of telehealth technician experience – 2 years Nursing Assistant experience – or 1 year eye clinic experience. Reference: For more information on this qualification standard – please visit The full performance level of this vacancy is GS‑06. The actual grade at which an applicant may be selected for this vacancy is in the range of GS‑05 to GS‑06. Physical Requirements The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients The work requires above average agility and dexterity The incumbent may be required to travel between VA and/or Non‑VA clinical care sites and possession of a valid driver's license may be required. Duties Duties include but are not limited to: preparing the clinical environment – which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment; serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter; serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines; taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management – cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures; completing standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations; receiving and scheduling requests for simple and complex intra‑facility and inter‑facility telehealth appointments using an electronic resource‑based scheduling system; screening patients for telehealth modality and referring patients that do not meet established criteria to appropriate care; monitoring and maintaining schedules of rooms, patients, technologies and clinical providers and presenters as needed to ensure efficient telehealth operations; providing patient education via approved materials; supporting the Veteran in completing patient satisfaction surveys; communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care; configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology; ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use and accounted for by preparing and tracking maintenance work orders, information systems, inventory records and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary; providing established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies; maintaining knowledge of and skill in applying an extensive body of rules, procedures and operations in telehealth‑related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation; maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues; arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies; ensuring information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans. Work Schedule: Monday – Friday – 7:30 a.m. – 4:00 p.m. Telework: Not Available Virtual: This is not a virtual position Functional Statement #: PD595-05164-F and PD595-05165-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized #J-18808-Ljbffr