Supervisor

Supervisor

The Supervisor oversees day-to-day security operations across assigned Port of Galveston facilities. This role ensures personnel performance, compliance with post orders, alignment with Port security expectations, and consistent delivery of customer-focused service. The Supervisor coordinates staffing, conducts inspections, supports incident response, and provides frontline leadership while maintaining the security framework governed by Port procedures, TWIC protocols, MARSEC posture, and FSP-aligned responsibilities.

Key Responsibilities

Leadership & Oversight

• Lead, guide, and support Security Officers, ensuring compliance with company policies, Port procedures, and assigned post orders.
• Monitor officer performance, appearance, conduct, punctuality, and adherence to assigned duties.
• Ensure staff receive required breaks, rotations, and coverage so all posts remain continuously staffed.
• Conduct in-person site inspections during shifts to verify proper performance and identify deficiencies.

Security Operations

• Support access control operations, TWIC verification, and enforcement of checkpoint and restricted-area procedures.
• Oversee MARSEC/FSP-aligned duties to ensure personnel understand and execute requirements appropriate to current Port security posture.
• Respond to incidents, assist first responders when appropriate, and ensure prompt notification to:
• Operations Manager
• Port Dispatch
• Facility Security Officer (FSO)

Training & Development

• Mentor and coach officers on procedures, customer service, communication, and safety practices.
• Participate in onboarding and recurring training sessions; ensure staff complete required learning modules and certifications.

Reporting & Documentation

• Review officer reports and daily logs for accuracy and completeness.
• Ensure all incident reports meet Port standards and are submitted within required timeframes.
• Communicate operational issues, personnel concerns, or safety hazards to management promptly.

Customer & Stakeholder Service

• Serve as the primary on-shift point of contact for Port personnel, cruise partners, vendors, and terminal staff.
• Maintain professional communication through email, text, phone, and radio channels.
• Support guest flow and operational efficiency during peak terminal activity.

Minimum Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 2 years of supervisory or security operations experience.
• Valid Texas Non-Commissioned Security Officer License.
• Valid TWIC card (or ability to obtain/maintain).
• Valid driver's license and ability to operate company vehicles as assigned.

Skills & Competencies

• Strong leadership, coaching, and conflict-resolution skills.
• Ability to multitask in a fast-paced, client-facing environment.
• Clear written and verbal communication skills.
• Ability to conduct inspections, manage documentation, and maintain accuracy.

Physical Demands & Work Environment

• Ability to walk, stand, patrol, and drive for extended periods.
• Ability to lift up to 25 pounds.
• Indoor/outdoor work in varying weather conditions.
• Must maintain alertness and situational awareness at all times.

Training Requirements

Supervisors complete the same foundational training as Security Officers plus:

• Enhanced training in communication, incident escalation, and field supervision
• Familiarity with MARSEC/FSP-aligned supervisory expectations
• Participation in Port drills, exercises, and emergency simulation events

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.