Heavy Equipment Parts Counter Sales Specialist

Job Description

Job Description

Be the trusted first stop for contractors and crews

Express Employment is hiring a customer-driven Counter Sales professional for our client in the Heavy Construction division. You’ll be the first point of contact at the counter and on the phone—guiding customers to the right equipment, parts, and materials while ensuring every interaction reflects a customer-first mindset. This full-time, on-site role pays $19.00 per hour .

A day in the life

Morning: You open the showroom and counter—restocked, tidy, and ready. You welcome walk-in customers, answer incoming calls, and begin assisting with orders.

Midday: You quote special-order items, complete purchase order requests, fax them to the Purchasing Department, and track shipments so you can alert customers as soon as items arrive. You coordinate deliveries with the Operations Manager and keep a close eye on the status of Will Call and back-order tickets. You also handle transfer requests between locations.

Afternoon: You reconcile the daily cash drawer and complete all corporate paperwork. When needed, you jump into the warehouse to assist. Throughout the day, you share quotes and customer job leads with the outside sales team.

Close: You help with end-of-day housekeeping—trash, sweeping, and ensuring your work area and the counter remain clean and appealing.

What we value

Our shared objective is simple: maintain excellent customer relationships by being courteous, respectful, and always putting the customer first.

What you’ll handle

• Greet and assist walk-in customers with parts, materials, and equipment needs
• Answer and process phone orders promptly and accurately
• Keep the showroom and counter stocked, clean, and visually appealing
• Maintain a clean, organized work area and assist with daily housekeeping
• Obtain special-order pricing; complete purchase order requests and fax to Purchasing; track and notify customers on receipt
• Coordinate deliveries with the Operations Manager
• Monitor status of Will Call and back-order tickets
• Coordinate transfer requests
• Reconcile the daily cash drawer and complete corporate paperwork
• Assist in the warehouse as needed
• Pass all quotes and customer job leads to outside sales
• Perform other related duties as assigned

What you bring

• MUST HAVE construction sales experience
• Proficiency in equipment/parts counter sales
• Hands-on familiarity with heavy construction materials

Role details

• Job Type: Full-time
• Compensation: $19.00 per hour
• Benefits: Dental, Health, Vision insurance
• Work Location: In person
• Ability to Commute: Newport News, VA 23609 (Required)

Note: This summary outlines primary duties; related tasks may also be assigned as business needs evolve.