Office Assistant 2

Office Assistant 2

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase.

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

Under general direction from the Administrative Officer 2, the Office Assistant 2 position functions within the Administrative Service section for the Division of Retirement and Benefits. It is responsible for manning the Division's front desk in our office lobby, answering and routing incoming calls for the division via the Interaction Client phone system, general copying and mailing of correspondence for section staff, sending outgoing faxes and routing incoming faxes to appropriate section staff, making counseling appointments, sort member correspondence and other miscellaneous tasks as assigned. Organize, prioritize, and address a very broad range of situations and use of independent judgment, discretion and analytical ability to determine an effective solution.

The Office Assistant 2 will need to understand and participate in creating, tracking, and managing multiple priorities. You will gain experience handling and safeguarding confidential information.

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans so that members experience excellent, accurate, and timely service; and members understand the value of, and effectively manage, their retirement and health benefits. The Administrative Service section prides itself on providing the very best customer service experience to our members and promotes a team-oriented environment. The Office Assistant 2 leads the charge by being the first Division representative members interact with when visiting the local Juneau office. The Office Assistant 2 works closely with technicians and specialist staff in providing members with the best customer service experience.

As part of a division that has offices in Juneau and Anchorage, a $56M budget, 130 employees, and provides services to State and Political Subdivision employers, employees, and retirees in communities throughout the State, you will have the opportunity to provide a positive impact on our members as well as your colleagues. The Office Assistant 2 position offers tremendous promotional opportunities within the division. Working closely with Member Education Center staff, the Office Assistant 2 is regularly exposed to the inner workings of technician and specialist level staff; learning from both throughout the course of the day.

This position is office-based in the Juneau State Office Building. The Office Assistant 2 works the office's front desk and acts as the initial point of contact for visiting members as well as acts as the office's operator and routes incoming calls to the appropriate units.

We are interested in candidates who possess some or all of the following position specific competencies:

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

High school diploma or the equivalent. AND One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Substitution: Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocation education equal one month of experience). Special Note: "High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs. Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older. Some position in this class may require skill in typing. Recruitment and selection may include this requirement.

Please read the below information carefully. This applies to your application submission.

This recruitment is for Alaska residents only. Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide the names, titles, and current phone numbers for three professional references. At least one of these must be a previous or current supervisor.

Education: If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

Special Instructions for Foreign Education: Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

Work Experience: If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

Application Notice: You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:

EEO Statement: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call View phone number on click.appcast.io or View phone number on click.appcast.io in Juneau or TTY: Alaska Relay 711 or View phone number on click.appcast.io or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

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