Service Drive Manager

Description

Edmonds, WA | Toyota | Japanese brand | Service drive manager | Service advisor leadership | Fixed ops | CSI | Pacific Northwest | Snohomish County | Veterans encouraged to apply | $80,000 - $120,000/yr

IS THIS YOU?

• You're an experienced service leader who knows how to run a productive, guest-first drive -- your advisors perform better because of how you coach them, and your CSI reflects the standard you hold
• You lead by being present -- on the drive, alongside your team, visible to guests, and quick to resolve what needs resolving before it becomes a problem
• You're ready to own the service drive at a high-volume Snohomish County Toyota store where your leadership has a direct and measurable impact on advisor performance and guest loyalty

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Swickard Toyota in Edmonds serves a loyal, family-oriented Snohomish County community with consistent service volume. The service drive is where guest loyalty is built or lost -- visit by visit, interaction by interaction. The Service Drive Manager sets the standard for how every one of those interactions goes. This is a hands-on leadership role focused on the advisor team, the guest experience, and the operational discipline that keeps the drive running at its best.

WHAT YOU'LL DO

• Lead and develop the service advisor team -- coaching daily performance, reviewing repair orders, and ensuring every advisor sets accurate expectations and follows through on every commitment
• Manage drive flow and guest-facing operations -- overseeing write-ups, vehicle check-ins, loaner coordination, and delivery to keep the guest experience smooth from arrival to pickup
• Monitor and drive CSI performance -- identifying patterns, coaching improvement, and holding the team to the hospitality standard Swickard and Toyota expect
• Partner with the shop -- coordinating with technicians and shop leadership to keep repair workflows moving without delays that impact the guest experience
• Handle guest escalations with composure and a solution-first approach
• Support service advisor scheduling, staffing coverage, and onboarding of new advisors
• Track key drive metrics -- advisor productivity, RO counts, hours per RO, comeback rate, and unapproved work

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor or service drive leadership experience at a franchised dealership -- required
• Toyota, import, or Japanese brand experience a strong plus -- any brand background considered
• Demonstrated CSI performance -- you know what a well-run drive looks like and you've delivered it
• A coaching-first leadership approach -- you develop your advisors rather than managing around them
• Strong operational instincts -- able to manage drive flow, advisor workload, and guest escalations simultaneously without losing composure
• Prior DMS experience preferred -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $80,000 - $120,000/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Drive Managers at Swickard grow into Service Manager and fixed ops leadership roles
• Employee vehicle purchase and service discounts

WHY SWICKARD TOYOTA

• A high-volume Snohomish County Toyota store with consistent drive traffic and a guest base that responds to clear, supportive leadership -- the Service Drive Manager's standard shows up directly in CSI scores and advisor retention
• Toyota's loyal Edmonds ownership community means repeat service guests who remember how they were treated and return to the advisors and drive teams who took care of them
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service drive, not just a poster on the wall