IT Desktop support Engineer

IT Desktop support Engineer

Bridgewater, NJ 08807(Onsite)

Contract

VIP, White glove, AV support

Key Working Relationships

The IT Infrastructure Service Specialist regularly works with:

• Business users and site leadership
• Laboratory Operations and Research teams
• Manufacturing and Quality teams
• IT Infrastructure, Information Security, Applications, and Automation teams
• Facilities and site operations personnel
• External service providers, as needed, for issue follow-up and support

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field.
• Minimum 7 years of hands-on, on-site IT support experience in an enterprise environment.
• Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.
• Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.
• Experience with IT asset lifecycle support, deployments, incident management, and technical documentation.

Preferred Qualifications

• Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
• Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.
• Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.
• Relevant certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent credentials.

Technical Knowledge and Skills

• Microsoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.
• Desktop, laptop, mobile device, printer, scanner, peripheral, and conference room technology support.
• Basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
• IT service management platforms, preferably ServiceNow, with strong ticket documentation discipline.
• User account administration, access control, cybersecurity awareness, change management, and data integrity practices.
• PowerShell, Windows scripting, Linux, Excel macros, or automation experience is a plus.

Core Competencies

• Customer-focused mindset with strong communication and service ownership.
• Strong troubleshooting, analytical thinking, and problem-resolution skills.
• High attention to detail, documentation accuracy, and compliance discipline.
• Ability to prioritize work, manage urgency, and make sound decisions independently.
• Professional, discreet, adaptable, and effective in cross-functional collaboration.

Physical and Work Requirements

• Ability to provide on-site support across office, laboratory, conference room, and technical areas.
• Ability to install, connect, move, and troubleshoot computers, monitors, printers, and peripherals.
• Ability to respond quickly to time-sensitive issues impacting business, laboratory, or manufacturing operations.
• Occasional travel between supported company locations may be required.