New Jersey - Assistant Branch Manager

Airfreight Operations Manager Leadership & Team Management Supervise, mentor, and develop a team of 5 operations and customer service professionals Monitor team performance and ensure operational KPIs and service standards are met Assist with hiring, onboarding, training, and employee development Foster a positive, team-oriented work environment focused on accountability and customer service Provide daily operational support and escalation management Airfreight Operations Oversee international and domestic airfreight shipments from booking through final delivery Ensure compliance with TSA, IATA, customs, and other regulatory requirements Coordinate with airlines, overseas agents, trucking companies, and customs brokers Manage shipment tracking, issue resolution, and proactive customer communication Review and improve SOPs to increase efficiency and reduce service failures Ensure accurate documentation, billing, and shipment profitability Customer Service & Client Relations Build and maintain strong customer relationships Resolve escalated customer issues in a timely and professional manner Support sales and business development efforts through operational expertise and customer engagement Ensure high levels of customer satisfaction and retention Financial & Branch Support Assist with branch budgeting, reporting, and profitability goals Monitor operational costs and identify opportunities for improvement Support branch growth initiatives and strategic planning Ensure adherence to company policies and operational procedures Qualifications 10+ years of freight forwarding experience, with a strong emphasis on airfreight operations Prior supervisory or leadership experience managing teams Strong knowledge of international shipping regulations, customs procedures, and airline operations Experience with CargoWise or other freight forwarding software preferred Excellent communication, organizational, and problem-solving skills Ability to thrive in a fast-paced logistics environment Strong customer service and relationship management skills Proficiency in Microsoft Office Suite #J-18808-Ljbffr