VIP Operations Specialist (Based in Heraklion, Crete)

VIP Operations Specialist

Join Novibet as VIP Operations Specialist!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for providing excellent customer service in VIP clients, and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritizing growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We Are Looking For

As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.

What You Will Work On

• Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner;
• Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players;
• Be aligned with business objectives and targets including policies and processes;
• Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company

What You Bring

• Excellent communications skills (outbound calls, emails)
• Attention to detail accompanied by an extra mile mentality
• Previous working experience in Online Gaming industry will be considered a plus
• Advanced MS Excel Skills
• Fluency in English
• Ability to multitask and prioritize
• Flexibility to work on shifts 24/7

What We Offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here's how we make that happen:

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance: Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Alternative Transportation: Shuttle buses & Carpooling options
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin