Manager, Analytics & Insights

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Shape the insights that help Product & Operations leaders make clear, informed decisions. This hybrid role in Belfast or Boston focuses on turning complex data into practical recommendations across planning, portfolio performance, headcount, and financial reporting. You will partner closely with senior stakeholders to support governance, executive reporting, and ad hoc analysis. This role reports to the Technical Project Management Director. About the Team: The Product Operations team helps connect strategy to execution across athenahealth's product organization. The Analytics & Insights function supports leaders by translating data from multiple sources into reporting, frameworks, and narratives that inform planning and performance management. The team partners with Product, Finance, Operations, and HR stakeholders and uses tools such as SQL, Python, Excel, BI platforms, and Snowflake to support analysis and reporting. The team values clear communication, sound judgment, and practical problem solving. Essential Job Responsibilities: Support annual planning cycles by translating corporate priorities into measurable frameworks and reporting structures. Partner with program and business leaders to track major initiatives, surface risks, and recommend adjustments based on data. Analyze headcount, financial, operational, and portfolio data to support executive decision-making. Develop clear narratives and recommendations for leadership and board-level audiences. Maintain tracking frameworks for portfolio health, resource allocation, and performance trends. Build repeatable reporting processes that provide consistency while allowing for timely updates and ad hoc analysis. Respond to analytical requests ranging from quick data pulls to in-depth, multi-week analyses. Prepare board and executive reporting materials, including analysis of AI automation performance, customer work reduction, and R&D productivity. Use AI-enabled tools to speed up analysis, draft first-pass summaries, and test alternative ways to organize work while applying judgment to validate results and decide what is ready to share. Additional Job Responsibilities: Collaborate with cross-functional partners to clarify questions before analysis begins. Support improvements to reporting, analysis methods, and recurring deliverables. Share insights, methods, and best practices with the broader Product Operations team. Help strengthen analytical rigor and consistency across recurring work. Contribute to a culture of accountability, responsiveness, and continuous improvement. Expected Education & Experience: 5+ years of experience in analytics, business intelligence, strategy, operations, or a related field. Experience supporting a product, operations, or finance organization preferred. Experience with annual planning, initiative tracking, executive reporting, or board-level materials preferred. Demonstrated ability to synthesize data across multiple domains into clear, actionable insights. Strong experience with SQL, Python, Excel, Snowflake, and BI tools or related tools required. AI-first mindset required (Claude and Codex usage preferred). Strong written and verbal communication skills, with the ability to tailor messages to different audiences. Ability to work through ambiguity, manage competing priorities, and meet tight deadlines. Proven ability to work independently and take ownership of deliverables from start to finish. Bachelor's degree in a related field or equivalent practical experience preferred. Expected Compensation $99,000 - $167,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers