Senior Account Manager

Description

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration - because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

Aligned with Account Executive function to support renewal process and to act as primary point of contact for handling customer concerns, account issues and escalated support inquiries for defined group of existing Commercial accounts. Responsible for overall satisfaction and proactive retention of customers through knowledge of their core business and products and for ensuring solutions meet customer needs. Performs other duties as assigned.

Key Accountabilities

• Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
• Partner with SRMs and AEs to support renewals and new business processes, including financial analysis and reporting.
• Educate and consult clients on Medica's programs, products, and administrative processes.
• Build and maintain strong relationships with brokers, clients, and internal teams.
• Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
• Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.

The ideal candidate will bring a proven track record in consultative sales or account management, with strong interpersonal and relationship-building skills that foster trust and collaboration. They will possess a deep understanding of healthcare and insurance products, particularly self-insured models, and demonstrate the ability to lead teams and influence both internal and external stakeholders. A results-driven mindset, combined with financial acumen and a commitment to client satisfaction and retention, will be essential for success in this role.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years in a senior-level consultative or relationship management role

Strongly Preferred Qualifications

• Experience in the healthcare or insurance industry
• Health insurance product knowledge
• Proven ability to manage client relationships and resolve complex issues
• State of MN Life and Health Insurance License, or obtain quickly after being hired
• Cross-functional collaboration experience

Skills and Abilities

• Exceptional relationship management and decision-making skills
• Strong interpersonal skills including listening, mentoring, and motivating
• Proven problem-solving and conflict resolution capabilities
• Ability to inspire confidence and deliver financial results
• Team leadership and development capabilities
• Strong internal operational knowledge and execution

This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week.

The full salary grade for this position is $65,200 - $111,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $65,200 - $93,200. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica's compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.