Client Success Associate

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching

Build your career at Ram Supply as a Client Success Executive supporting our client service team for our client base in Maryland, Northern VA, and D.C. markets.

This is a full-time position located at our Baltimore City location. This is not a remote or hybrid role. Our hours of operation are 9:30 am until 6:30 pm Monday through Friday. Occasional weekend work may be needed.

You will also assist a client service team with many responsibilities. This position is for you if you’re a customer-oriented candidate with a ‘can do’ attitude. Our ideal candidate is driven to achieve goals and maintain a great customer experience, and is bi-lingual in Spanish

The ideal candidate will have 3-5 years of experience in an office environment, experience in a restaurant or janitorial space, or relevant experience handling 20+ business-to-business accounts per week. Candidates must excel at collaboration, teamwork, and self-starting. Independence, exceptional organizational skills, time management, follow-up, follow-through, written communication, and an understanding of the sales process are necessary. Future growth opportunities include transitioning to our sales team.

Responsibilities include, but are not limited to:

• Manage accounts receivable and the billing process
• Assists clients in placing text, phone, email, and online orders
• Assisting the office team with quotes, returns, pricing, and onboarding new clients
• Backs up members of the internal office team for vacations and sickness
• Answering telephone calls and emails from customers and clients, and directing them to the relevant staff
• Assists Account Managers with their respective clients
• Creation and implementation of internal procedures to assist the office team in operating more effectively and efficiently

  Salary: $22.00-$25.00 per hour, depending on relevant experience, and 50% company-paid health insurance following 60 days of employment.

Qualifications:

• Proven work experience in an office environment
• Account Management experience with expertise in handling 20 or more accounts weekly
• Excellent communication skills with a customer service attitude
• Strong analytical and organizational skills
• High School Degree required. College coursework or an associate degree preferred, which may be substituted with 2-4 years of experience in customer service
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong focus on the quality of work and the ability to self-check work for accuracy
• Adhere to deadlines all the while maintaining a high standard of professionalism and character 
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

Preferred Qualifications:

• Restaurant Management or restaurant experience
• Business-to-business sales experience
• Prior use of a CRM (Salesforce, HubSpot, or Sage)
• Multi-lingual (Spanish) Must be proficient in speaking Spanish and English

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