Operations Associate

Customers Bank Job Opportunity

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $65,000 - $75,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Founded in 2009, Customers Bank is a super-community bank with over $24 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What You'll Do:

The Title Solutions Group sits at the intersection of banking, treasury operations, fraud prevention, and title/settlement tech partnerships. This is a fast-paced, client-facing role where you will help onboard and support title and escrow clients, coordinate setup across internal teams, and ensure they are live with the tools they need to move money and close transactions. Operations Associates with the Title Solutions Group are key components in the single point of contact service model. Associates deliver exceptional customer service, transaction support and general relationship maintenance for clients alongside providing support to the group directors and relationship managers. Typical responsibilities include assisting the sales team with onboarding new clients, implementing treasury products, opening accounts, assisting customers with transactions, verifying customer information and documentation, and fielding customer requests.

What Do You Need?

• 0-1 years of work or internship experience
• Bachelor's Degree required targeting 2026 graduates and recent graduates
• Strong written and verbal communication skills with a client-first approach
• Ability to manage multiple priorities simultaneously in a fast-paced environment
• High attention to detail
• Critical thinking skills ability to problem solve creatively
• Professional judgment handling sensitive information and following defined procedures
• Being proactive taking initiative and responsibility to resolve client problems under limited supervision
• The desire to learn and grow in a fast-moving organization

Technology Skills:

• Microsoft Outlook: primary communication method for internal and external clients
• Microsoft Word: drafting customer correspondence or memos
• Microsoft Excel
• Salesforce and nCino knowledge are a plus

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.