Customer Service Rep (5264)1186 NW 54th St

Customer Service Rep

Join our dynamic team as a Customer Service Representative in Miami, United States! We're looking for a friendly and empathetic individual to be the face of our company, providing exceptional support to our valued customers.

Responsibilities:

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and understanding
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our database
• Identify and escalate complex issues to appropriate teams when necessary
• Participate in ongoing training to improve customer service skills and product knowledge

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Customer-focused mindset with a passion for helping others
• Proficiency in basic computer applications and typing
• Ability to multitask and prioritize in a fast-paced environment
• Patience and empathy when dealing with challenging situations
• High school diploma or equivalent
• Previous customer service experience preferred
• Bilingual skills (English/Spanish) a plus in the Miami area

Physical Requirements:

Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking: For short distances for short durations. Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting: Paperwork is normally completed in an office at a desk or table.

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving: Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift. Deliver flyers and door hangers.

Requires: Valid driver's license with safe driving record meeting company standards. Access to insured vehicle which can be used for delivery.