Training Lead - Bakery Franchise Operation (Front of House)

Job Description

Job Description

JOB TITLE:

Training Lead - Bakery Franchise Operation (Front of House)

REPORTS TO:

Senior Training Center Manager

Job Type

Full Time, Exempt

DEPARTMENT:

East Training Center

LOCATION:

Secaucus, NJ

SUMMARY

This role is responsible for providing pre-opening training for new Tous Les Jours bakery stores, covering product preparation, quality control, and overall store operations to ensure a successful launch.
The position also delivers foundational training for internal employees to strengthen their job competencies and operational expertise.

JOB DUTIES:

• Training Execution

: Conduct comprehensive training for new store owners and employees

: Conduct training to improve product sales and employee customer service at the store.

: Provide training on manual products and new products

: Educate on hygiene and frozen dough management

: Train on the use and maintenance of kitchen equipment

: Educate on store quality control measures

• Training Center Operations

: Establish and manage training schedules and operational plans

: Ensure industrial safety and food safety compliance at the training center

: Manage Training Center expenses and handle all related expenditures.

: Conduct inventory checks and manage procurement and purchase orders.

• Training Documentation Management

: Develop and update training curricula and materials

: Prepare and manage training-related documents and reports

: Conduct post-training evaluations (surveys, feedback collection)

: Analyze training effectiveness and develop improvement strategies

: Plan and design training programs

: Create and enhance training materials (manuals, presentations, guidelines, etc.)

• Other Responsibilities

: Provide certain product training for new employees

: Conduct basic training for internal corporate employees

: Develop and test new equipment and small tools

SKILLS AND EXPERIENCE

• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & Power point).
• Excellent verbal and written communication skills.
• Ability to read and interpret documents such as procedure manuals and regulatory documents.
• Ability to write reports & business correspondence.
• Bilingual in Korean/English preferred
• Ability to effectively present information and respond to questions from management level.
• Demonstrate ability to manage and prioritize multiple tasks and demands working with minimum supervision.
• Detail oriented, excellent record keeping and documentation skills.

QUALIFICATIONS

• Prior bakery experience is required, and prior experience with research and development in the bakery industry is preferred
• Knowledge of baking multiple types of bread and baking and decorating cakes preferred
• Associate degree, bachelor’s degree, or equivalent years of work experience
• 1-2 years combined experience with food or ingredients and manufacturing experience
• Knowledge of GMPs and HACCP.
• Basic understanding of food & beverage fundamentals
• Basic Computer skills including proficiency in MS Office Products (Outlook, Word, Excel & PowerPoint).

Employee Benefits

• Med/Den/Vis/Life Insurance (100% Company Covered) from Day 1
• Short Term and Long-Term Disability Leave (short term 100% covered)
• 401(k) Company Match
• Life allowance Reimbursements (Monthly)
• Cellphone Reimbursements
• Employee Discounts (40% off CJ products & services)
• Paid Time Off (generous and increases by tier!)
• Paid Creative Leave (up to 4 weeks specified on years of service)
• Paid Holidays (11 days)
• Employee Club Activities (movie, e-sports, book, sports activity club, etc.)
• & Much More