Service Accounts Receivable Coordinator

HVAC Service Accounts Receivable Coordinator

Are you ready to join a dynamic team where your organizational skills and attention to detail will shine? As an HVAC Service Accounts Receivable Coordinator, you'll play a crucial role in ensuring our operations run smoothly by managing billing processes, collecting on outstanding customer invoices, all while providing top-notch customer service. This is your chance to be part of a growing company that values innovation, teamwork, and professional development. If you're passionate about making a difference and thrive in a dynamic environment, Marina Mechanical Services is your place!

Job Expectations

• Prepare and process accurate and timely customer invoices and submit to customers through various channels.
• Manage client portals for invoicing and collections.
• Read contracts and interpret billing requirements with accuracy.
• Issue client account statements.
• Verify discrepancies and resolve clients' billing issues in a timely manner.
• Work outstanding AR aging and manage a DSO of <50 days.
• Customer Purchase Order management.
• Answer questions and handle complaints from clients regarding bills.
• Work with the Service Coordinator to provide redundancy in high volume times and coverage during vacations etc.
• Answer busy phones and assist with taking service calls for clients in detail.
• Assist service sales with prequalification's, COI requests, or client related documents.
• Warranty administration as needed.
• Responsible for uploading paperwork to 3rd party vendors and in-house systems.
• Other responsibilities as assigned.

Desired Skills & Experience

• Excellent written and verbal communication skills
• Positive and professional demeanor
• Dedication to providing excellent customer service
• Strong attention to detail, and an ability to multi-task and work within deadlines
• Previous HVAC billing experience is preferred
• Comfortable working independently and with a larger team
• Strong computer skills are a must
• Ability to work onsite

What Is In It For You?

Marina Mechanical Services offers benefits comparable to the industry, including company contributions to medical and dental, dollar for dollar 401(k) match to a set limit, paid time off and paid holidays. We are also employee owned, therefore all non-collective bargained employees automatically become owners without cost. Compensation: $34.00 - $38.00 per hour