Customer Operations Coordinator

Job Position: Customer Operations Coordinator

Location: Greenfield, IN 46140

Pay: $25.00/hr.

Schedule: 1st Shift | Monday-Friday | 8:00 AM-5:00 PM

Job Order ID: 216725


Employment Type: Temp-to-Hire

A growing distribution and warehouse operation is seeking an experienced Customer Operations Coordinator to support customer orders, shipment tracking, item setup, sales support, and operational reporting. This role is ideal for candidates who enjoy working with data, solving problems, coordinating across departments, and using advanced Excel skills to keep operations running efficiently.

This is not an entry-level administrative position. Candidates should have previous experience working with order management, customer operations, logistics coordination, supply chain support, inventory reporting, sales support, or customer account management.

What You'll Be Doing

• Coordinate customer orders from entry through shipment completion
• Work closely with Sales, Customer Service, and Warehouse teams to ensure accurate order processing
• Monitor shipment status and communicate updates on priority orders
• Maintain order tracking, shipment tracking, and sales activity spreadsheets
• Research and resolve orders that have not progressed through the fulfillment process
• Complete new item setup and product maintenance activities within Excel and customer portals
• Support pricing updates, account maintenance, and customer-specific requirements
• Analyze order trends, shipment performance, inventory activity, and sales data
• Create reports and provide operational updates to internal teams
• Assist with customer service functions including order entry and customer communication when needed
• Support e-commerce activities involving online marketplace platforms such as Amazon, Walmart, eBay, and similar systems
• Utilize technology and AI tools to improve reporting accuracy, workflow efficiency, and communication

Work Environment

This position works in a professional office environment within a warehouse and distribution operation. Employees regularly interact with customer service representatives, warehouse personnel, sales teams, and management. The role involves frequent computer work, data analysis, reporting, and communication across multiple departments.

Required Qualifications

• Previous experience in customer operations, order management, logistics coordination, customer service, supply chain support, inventory control, or sales support
• Strong Microsoft Excel skills
• Experience managing and maintaining spreadsheets
• Ability to analyze data and identify trends, discrepancies, and operational issues
• Experience reviewing sales, inventory, shipment, or operational reports
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills

Preferred Qualifications

• Intermediate to advanced Excel proficiency
• Experience with Pivot Tables
• Experience using VLOOKUP, XLOOKUP, and SUMIFS formulas
• Experience working with ERP systems, customer portals, or inventory management software
• Background in warehouse, distribution, manufacturing, logistics, or supply chain operations
• E-commerce or online marketplace experience

Physical Requirements

• Sit for extended periods while working at a computer
• Frequently use a keyboard, mouse, and multiple software systems
• Occasionally stand, walk, bend, or reach within the office and warehouse areas
• Ability to lift up to 20 pounds occasionally
• Ability to view and analyze detailed information on computer screens throughout the workday

What This Position Offers

• $25.00 per hour
• Weekly pay
• First-shift schedule with weekends off
• Health, Dental, and Vision insurance
• Long-term opportunity with potential for permanent placement
• Stable work environment with cross-functional exposure

Opportunity to expand skills in operations, logistics, reporting, customer service, and supply chain coordination

Candidates with strong Excel skills and experience supporting customer orders, logistics, inventory, shipping, sales operations, or supply chain activities are encouraged to apply.

Diverse Staffing Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or any other protected status. Diverse Staffing is proud to support veterans transitioning to civilian life.