Strategic Account Manager

Strategic Account Manager

Account Manager to manage and grow an established portfolio of customers across our asset, brokerage, and warehousing divisions. This is not a "hunter" role. Instead, this individual will serve as the primary relationship owner for existing customers, ensuring exceptional service, solving problems, identifying growth opportunities, and strengthening long-term partnerships. The ideal candidate is relationship-driven, proactive, and comfortable navigating both customer-facing conversations and internal operational challenges.

Responsibilities

• Manage and maintain relationships with existing customers.
• Serve as the primary point of contact for customer communication and support.
• Handle escalations and lead service recovery efforts when issues arise.
• Coordinate internally with operations, brokerage, warehouse, and transportation teams.
• Build trust and strengthen customer relationships.
• Identify opportunities to increase wallet share and expand services.
• Develop strategic solutions to improve customer experience.
• Participate in customer visits and occasional industry events.
• Ensure customer retention and long-term satisfaction.

What Success Looks Like

Successful candidates will:

Own Customer Relationships

• Communicate confidently and professionally.
• Pick up the phone and address difficult conversations when necessary.
• Build trust and become a valued partner to customers.

Think Strategically

• Identify account growth opportunities.
• Recognize operational gaps and recommend solutions.
• Take a proactive approach to customer management.

Solve Problems

• Work across departments to resolve issues.
• Step outside traditional role boundaries when necessary.
• Maintain a team-first mentality.

Ideal Background

Candidates with experience in any of the following areas are encouraged to apply:

• Transportation account management
• Freight brokerage
• Customer success
• Customer service leadership
• Operations with customer interaction
• Carrier sales professionals seeking greater customer exposure
• Logistics and supply chain management

Preferred Qualifications

• Transportation or logistics industry experience.
• Strong relationship-building and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• High sense of urgency and accountability.
• Adaptability and willingness to learn.
• Collaborative, team-oriented mindset.