EMT Supervisor

Emergency Medical Services Leadership

Provides clinical and operational leadership to Basic Life Support Emergency Medical Services staff. Functions as an integral part of the Department's Management Team to promote optimal staff participation and performance in all divisions of the EMS department. Performs basic patient assessments and provides life support services in the pre-hospital setting as well as during emergent and non-emergent patient transport.

Minimum Requirements

Education: High school diploma or equivalency. New Jersey, New York, Pennsylvania, or National Registry EMT Certification. Non-NJ certified EMTs will be required to obtain NJ certification within one (1) year of employment. If unable to obtain NJ reciprocity it must be reported and be reviewed on a case-by-case basis. Primary PA providers will be required to maintain PA EMT certifications including EMSVO.

Experience: Three years previous EMS experience minimum. Previous supervisory experience preferred.

Other Credentials: AHA BLS - Healthcare Provider, Drivers License, Emergency Medical Technician, Hazmat Awareness, ICS-100, ICS-200, NIMS, NIMS-700

Knowledge and Skills: Intermediate computer skills.

Special Training: Specialty courses. Hazmat Ops, EMD/BCO (preferred), CEVO I, or equivalency. NJ EMT certification by the NREMT, or the State of New York, or any member state of the Atlantic EMS Council, currently Delaware, the district of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia.

Mental, Behavioral and Emotional Abilities: Ability to multi-task, give and take direction, and work independently as well as part of a team. Excellent problem solving and critical thinking skills required. Excellent customer service skills required.

Usual Work Day: 8 Hours

Reporting Relationships

Does this position formally supervise employees? Yes

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Essential Functions

• Provides clinical and operational leadership to basic life support staff in both the emergent (911) and non-emergent settings. Functions as an integral part of the Departments Management Team to promote optimal staff participation and performance in all divisions of the EMS department. Acts as a role model in the perspective that quality patient care and customer service is the core of the organization's task. Provides guidance to EMS staff regarding patient assessment and treatment with the ultimate goal of optimal patient outcome and customer service.
• Manages rapidly changing situations while maintaining smooth and efficient operations effectively. Identifies situations that require immediate intervention and uses proper resources and procedures to manage the process.
• Maintains current certification and competency records of self and assigned staff to ensure compliance with hospital and state regulatory requirements.
• Provides leadership to all areas of the department by involvement in and knowledge of operational activities. Assures shift functions are addressed including staff scheduling, completed PCRs, and crew equipment and supply needs.
• Frequent physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Keyboard use/repetitive motion, Talk or Hear. Occasional physical demands include: Sitting, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities, Taste or Smell. Continuous physical demands include: Lifting Floor to Waist 125 lbs. Lifting Waist Level and Above 50 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Accurate Depth Perception, Accurate Hearing. Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter.
• Performs Basic patient assessment and provides life support services at the scene and enroute to the hospital.
• Communicates effectively with the department management team to assure a continuum of accurate information is maintained. Sets a priority every shift to review e-mail and voice-mail messages and responds and documents status of same accordingly.
• Participates in department and administrative meetings by providing insight and perspective to current issues. Completes in a timely manner, an insightful, educational and motivating performance appraisal on each assigned staff member.
• Ensures performance appraisals are validated through collective data of retrospective review, direct oversight, collaborative input of other managers and ongoing dialog with employee.
• Coordinates the scheduling of transports and assures the system addresses the needs of the patient and hospital system.
• Addresses complaints or performance issues in any area of the department and mitigates problems as they occur.
• Interfaces effectively and compassionately with allied agencies, providing professional guidance diplomatically to ensure proper patient care, scene safety and enhance provider knowledge.
• Drives defensively, obeys New Jersey Motor vehicle Commission law and follows emergency driving practices that promote safe driving and minimize risk of injury or incident to life or property.
• Demonstrates and ensures safety is practiced in all aspects of activities performed by self and staff. Responds in a supervisory capacity to CH EMS calls of a serious or dangerous nature, to ensure crew safety and assist with on scene demands of such events. Is cognizant of and follows incident/medical reporting procedures for operational and staff occurrences.
• Assures special events are appropriately staffed, paying special attention to customer service and the reputation of the department as well as the health system.
• Identifies areas of improvement and facilitates improvement projects.
• Maintains status as an active EMS provider. Demonstrates flexibility in assisting with departmental needs.
• Performs additional duties as assigned.