Principal, Recovery Manager

Job Overview We are seeking a dynamic, motivated and experienced Recovery Manager for our Production Services. This role is an individual contributor. In this role, you will lead recovery for critical incidents after major disruptions and help drive and oversee strategies for effective recovery management. This role drives Post‑Mortem reviews, Incident Recovery for major and critical incidents, structuring SOPs and runbooks, and implementing proactive measures to prevent future failures by adopting SRE principles. This is an exciting opportunity to drive meaningful change and enhance the advisor and investor experience. Responsibilities Major Incident Support: Drive cross‑functional teams to resolve critical incidents and attend post‑mortem/post‑incident reviews. Root Cause Analysis (RCA): Investigate underlying causes of major incidents, utilizing techniques like 5‑Why, Fishbone, Blameless RCA and other methods. Recovery Strategy & Planning: Develop and test incident recovery plans, establish SOPs, knowledge base and mock drills. Self Sufficiency: Develop playbooks by coordinating with domain owners and ensure self‑sufficiency and diagnosis accuracy. Process Improvement: Identify opportunities to improve IT service reliability and reduce operational risks related to people, process and technology. Feedback Loop: Provide continuous feedback to Observability, Automation, Resiliency and Domain teams on improving observability posture, automation, single points of failures, architectural and design gaps. Training and Development: Mentor and develop other team members, providing training. Stay current with industry best practices and technologies, fostering a culture of continuous learning and professional growth. Goals and Objectives Achieve a 30% reduction in MTTD and MTTR within the first year of operation. Identify offending service and root cause for at least 70% of incidents within 15‑20 minutes through effective triaging and engage right stakeholders to achieve MTTR targets. Foster a culture of continuous improvement, with regular training sessions, mock drills and knowledge‑sharing initiatives that empower team members. Develop and maintain strong relationships with key stakeholders to ensure alignment and support for the team’s objectives, enhancing overall organizational resilience. Requirements 10+ years of progressive and proven experience in Production Services, Recovery and Problem Management, SRE, DevOps, or related fields. 5+ years of foundational technology components across infrastructure, cloud and applications to diagnose, ask the right questions and effectively lead recovery of a critical incident. 3+ years of experience with observability tools, logs and diagnostics in a large enterprise environment. Excellent communication and interpersonal skills, with a focus on collaboration and relationship‑building. Ability to communicate effectively with CXOs and convey complex technical details into business terms. Ability to influence and drive change across the organization. Analytical mindset with the ability to translate data into actionable insights. Experience analyzing incident trends and implementing process improvements to enhance operational efficiency. Preferences Development background preferred. Financial services or FinTech preferred. Pay Range $130,604.00 - $217,742.00 Benefits LPL Total Rewards package includes 401(k) matching, health benefits, employee stock options, paid time off, volunteer time off, and more. EEO Statement Principals only. EOE. #J-18808-Ljbffr LPL Financial LLC