Customer Advocate

Job Title: Customer Advocate Company: Chapman Automotive Group Location: 300 N McKemy Ave, Chandler, AZ 85226 Schedule: Shifts Vary | Monday-Friday, 7am-5:30pm, Saturdays 7:30am-4pm Pay: $20/hour + monthly Quality Assurance bonuses after 90 days About the Role Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Corporate Business Development Center in Chandler is growing, and we are seeking four Customer Advocates to join our October hiring class. This role plays a key part in delivering an exceptional customer experience, and we are looking for motivated, customer-focused professionals who are passionate about helping others and committed to excellence in every interaction. Responsibilities

• Facilitate communication between customers and dealership teams via phone and email
• Assist customers with scheduling service appointments
• Provide clear, professional, and helpful communication to customers and coworkers
• Accurately document customer interactions and account information while multitasking
• Deliver exceptional customer service that supports Chapman’s commitment to excellence

• Minimum of 1 year of customer service experience required
• Experience working in a high-volume inbound call center required
• Proficient with software and technology (dual-monitor experience preferred)
• Exceptional verbal and written communication skills
• Strong interpersonal and problem-solving skills with a customer-first mindset
• Fluent in written and verbal English; bilingual candidates are strongly preferred
• Ability to work independently and collaboratively in a team environment
• Flexible availability is preferred
• Must pass a pre-employment background check and drug screening

• Competitive Pay: $20/hour, plus monthly Quality Assurance bonuses after 90 days
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee and family discounts on vehicle purchases and services
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance and disability options
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support